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Stone Mountain Honda
- Snellville, GA
About this business
Location details
3430 US-78, Snellville, GA, 30078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
If time is of the essence go somewhere else I was advised by a service advisor that my oil change and tire rotation would be completed in 1 hour. I pulled in at 11:48 a.m. At 12:38 p.m. one of the service advisors came to ask me how long has it been. Not very professional, but that's my opinion. I went to the cashier's desk to ask about my car and she was very nonchalant and continued to staple her service orders instead of paying attention to my questions. When she did take the time to try to look up my information, she cou... read more
Horrible customer service Be very careful when purchasing the maintenance package. I was told the major services are included such as 30,000, 60,000 miles maintenance, however only oil changes and tire rotations were included. The finance person lied I order to get me to buy the package. When I received the coupon booklet in the mail, I returned to the dealership to get answers and was given the run around. He neglect to call me back or answers questions. It took 2 months to get a resolution.
Unpleasant car buyibg experience Terrible customer service Unknowledgeable finance department They will say whatever it takes for you to purchase extras and not honor what they said when you catch them in their lies. Rude operator
Love It or Leave It After having the car one day, I tried to return it because it is too small and was told I could trade it (which I am sure will cost more) or be face with bad credit
Interest rate decreased if I purchased service contract 5/8/2015: Purchased CRV, but purchase price fluctuated by the additional service contracts I purchased. After research, returned 2 days later to cancel bogus contracts (almost $7,000), but could not cancel all. Called supplier of "Ultimate Protection Plan" and found that it takes 2 hrs, it's sprayed on, not 10 mins (according to the finance manager) to apply protectant to outside of truck and seats. So, paid for something that does not exist. Sent info directly to Honda... read more
Never - NEVER again!! When we first called, the salesperson couldn't find the vehicle - it's a SMALL lot and the vehicle was parked on the front corner. During the course of several telephone conversations, we were told that (1) there was a problem with the transmission, (2) there was NO problem with the transmission because they were looking at the wrong vehicle, (3) the mileage was listed as one thing on the web site and on CARFAX, but it was actually over 30,000 more miles. During our last call, we asked them to call us b... read more
My car was vandalized while on property and nobody told me! My Odyssey was being serviced at Carey Paul for a recall and I had SEVERAL bad experiences here during this process. 1) They refused to use their own diagnosis (done BY them, AT their service dept) from January of this year to base my repair on and required me to agree to paying the $115 diagnosis charge prior to fixing my problem. 2) The service manager told me they couldn't repair my SRS (airbag control) (it was being recalled and parts would not be available unti... read more
I will never shop at Carey Paul Honda again!!! First of all, I would like thank Varina for her professionalism and knowledge of the vehicle that I purchased. Overall, she did a great job. However, I will not recommend Carey Paul Honda as a great place to shop for a new or pre-owned vehicle. I have experienced a myriad of problems since purchasing my vehicle from this dealership, and I blame it all on their management team. First, they rushed me through the paperwork process without clearly explaining it to me. Second, they s... read more
Poor Customer Service I went in for an oil change. I was the only car in service lane. I was there for five minutes or longer and no response from a service advisor. A second car arrived followed by a third car. To my surprise the service advisors immediately went to these cars. One stated, I will be you after I help this customer. I left...I DO NOT SPEND MONEY WHERE I AM NOT VALUE AS A CUSTOMER. Dr. McKenzie
Frequently asked questions about Stone Mountain Honda
How is Stone Mountain Honda rated?
Stone Mountain Honda has a 4.4 star rating with 6,219 reviews.
When is Stone Mountain Honda open?
Stone Mountain Honda is closed now. It will open at 9:00 a.m.