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Stone Mountain Honda
- Snellville, GA
About this business
Location details
3430 US-78, Snellville, GA, 30078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Don't shop here I bought the car over a month ago, it had a small mechanical issues, but was assured it would be taken care of on Monday. I have had to call in many times trying to get the issue fixed. Every time I speak to Paul, he lies to my face like I'm an idiot. Finally I brought my car in this past Tuesday and was told it would be ready Wednesday afternoon. I have had to call everyday and I keep getting told it's not ready and I get another lie as to why. I hate the loaner car I was given and I can't get a straight ans... read more
Business response:
Hi Kat, please call (770) 985-1444 and ask to speak with Richard. I'd be more than happy to chat with you and help figure everything out. Looking forward to your call!
No attention to detail. Car not ready when delivered. Have tried working with dealer to resolve the issues and to date have been given lie after lie and misinformation, aggregation and irritation since the day we picked up the car.
Business response:
Your total satisfaction is our main priority, and your feedback is what keeps us going, so I'd really appreciate the chance to have a more in-depth conversation about this with you. Please give me a call here at (770) 985-1444 and ask for Richard. Thanks so much, Richard Kim, General Manager
Poor Once you Buy a car! I have been trying to process warranty cancelation for weeks. They don't return voice messages, they don't respond to phone calls and they don't respond even when you write letter to General Manager with tracking numbers. Worst post purchase service I have ever experienced. STAY AWAY!
Business response:
Hi Ighanim, please call (770) 985-1444 and ask to speak with Richard. I'd be more than happy to chat with you and help figure everything out. Looking forward to your call! --Richard Kim, General Manager
Thuggish attitude of general manager against female customer I was in the process of closing a deal, when a commotion with physical and verbal violence erupted in the parking lot. The general manager Dennis Johnson was claiming a female customer had not paid for two months and was demanding that she return the car. She in turn was demanding that they return the car she had traded-in two months ago. I don't know the facts, but did witness how the general manager haughtily sat in the car, WHILE THE WOMAN'S BABY WAS IN THE CAR!... read more
Business response:
Your total satisfaction is our main priority, and your feedback is what keeps us going, so I'd really appreciate the chance to have a more in-depth conversation about this with you. Please give me a call here at (770) 985-1444 and ask for Richard. Thanks so much, Richard Kim, General Manager
Bad service My service provider was Mike. I brought my car in yesterday, I showed him the problem with my van. The middle chair was not sliding forward or backwards smoothly, I think it needed some lubricant on the rails. The 3rd row chairs weren't folding smoothly, it requires some muscle to collapse them.my wife drives the car and she couldn't do it at all. We saw a new model and she was able to collapse 3rd row with one hand easily with the pull string. Inhad issues with my Bluetooth picking up wind noise on the highway. ... read more
Business response:
Your total satisfaction is our main priority, and your feedback is what keeps us going, so I'd really appreciate the chance to have a more in-depth conversation about this with you. Please give me a call here at (770) 985-1444 and ask for Richard. Thanks so much, Richard Kim, General Manager
Customer Service I went into the dealership to complete a tire service. Although the work was completed and to my satisfaction missing money from car is another. I went to grab my cash that was in my car to use the sake day but in the evening and found that it was missing. I will not be going back to this location again due to the fact that whomever worked on the car went through my things and that is not great customer service nor is it honest.
Business response:
We love making sure our customers are completely satisfied, which is why I would be so happy to talk with you on the phone and hear about your feedback. When you have time, feel free to call (770) 985-1444 and ask for Richard. Looking forward to chatting with you soon. -Richard Kim, General Manager
Crooked!!!! This dealership is full of crooks.... My fiancé and I bought a used car from them only to be told 3 weeks later that the loan didn't get approved and that we needed to bring the car back. Then they started they had found a lender to write the loan come on in and sign the papers plus they were gonna take a truck we have and pay it off as an additional trade. But when we couldn't drop everything and leave our jobs the next morning the salesman got mad and said that loan couldn't get approved.so I called the origina... read more
Just not the dealership for me I visited Carey Paul on several occasions. There were several recalls,and an EXPIRING warranty extension. I was told to make my appt. for the OIL CONSUMPTION WARRANTY. I had just gotten an oil change, and was advised to bring it back at the end of the current oil change so they could complete an oil change and have me come back. Only after having the oil changed there twice, they told me I needed to replace the oil pan. Had oil pan replaced ELSEWHERE. I called back and was told my car wasn't co... read more
Worst Experience with the Sales Rep. Most Unprofessional!! Please think twice before going to this dealer. Maybe you might find one or two professional guys. The person whom we met today, Mr Tony Tramble, was most unprofessional and not even courteous. Before going to this place, I have called the sales office and they had forwarded to this guy. I had specifically asked for two used cars (which I had seen on their website and AutoTrader just an hour before visiting them) - Honda CR-V EX and Hyundai Santa Fe sport (Orange, wh... read more
Frequently asked questions about Stone Mountain Honda
How is Stone Mountain Honda rated?
Stone Mountain Honda has a 4.4 star rating with 6,219 reviews.
When is Stone Mountain Honda open?
Stone Mountain Honda is open now. It will close at 8:00 p.m.