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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I called for a quote and from that point on, Made In Japan kept in contact with me providing parts and labor costs, timeliines, etc The pricing was fair and I gave the go ahead. Parts arrived in a day and we scheduled the work to be done. They were flexible and fast with no surprises. Matt was my contact and he provided excellent customer service; he provided updates throughout the process and suggested additional work to be done without any pressure. They provided me with a shuttle when I dropped my car off which I was not ... read more
Customers service at this place is helpful and professional. The misread the diagnosis on my car and performed the repair. I understand this could happened anywhere but they recognized their mistake and corrected the problem. They offered me credit on the labor towards another repair my car needed. They handled their mistake professionally. This is what matters. At the end everything worked out. Despite the incident, I would recommend this place to other drivers.
High quality work, professionally delivered. Major engine work on my 18-year old truck was completed to my full satisfaction. They email lots of details & photos about your estimate, and the shuttle service to/from home, plus arranging a rental car for me, was super convenient. I'll never take my vehicles anywhere else.
Business response:
I don't know what it is with Toyota trucks, you take care of them and they just refuse to quit. You can't kill them even if you wanted to. I call them the Immortal Automobile. Although you refer to your car as an old car but it is in such a great condition that we all feel that you have another 18-years to go. It means a lot when our clients take the time to let us know how we are doing. It is a great deal to hear positive feed backs. All the reviews are brought up in our meetings and we applaud the technician/s as well as t... read more
I recently had work done On my BMW 545 I at made in Japan made in Europe and I had purchased my own Parts from a local reputable parts warehouse and when I took the car in to have the work done Because I had brought my own parts in they said they could not Guarantee The work Or parts and I was fine with that but they called me at work and told me that the parts were not the correct ones so they had to order the parts and I paid extra money because they had to order the parts but when they purchased the parts they did not cor... read more
Business response:
David, first of all I hope you and your family are healthy and safe. These are definitely stressful times for everybody. Regarding your review, I am so sorry to see that after all the time that we spent with you to show you that no parts were charged on your invoice you are still not satisfied with the provided information. We used the parts that you had provided. We also have written on three different areas on your invoice that "THERE ARE NO PART OR LABOR WARRANTY ON CUSTOMER PROVIDED PARTS." We seldom use customer provide... read more
I needed to have my 1989 Toyota pickup inspected and serviced so it would be up to the task of carrying a full load as well as pulling a U-Haul trailer from San Jose to Las Vegas. This pickup hasn't been a daily driver in about 20 years so it has mostly spent the past 20 years either parked on the street or sitting inside my garage. During those 20 years the only service I've had done to it was to have the oil changed, to replace the battery and to put on a new set of tires. The only major service I've had done to the truck ... read more
Business response:
Glenn, I am not sure if you know, but Toyota Tacoma is know as the "tank" in the industry. They just run forever. Our own shop truck is also a Tacoma. It has been a great car for us and keeps ticking away every day without any complaints. I appreciate you taking the time and letting us know how we did. Any and all reviews are always appreciated and we use them in our meeting to see what we did well and what area/s may need improvements. I hope your trip to Las Vegas was successful. Let's keep the maintenance on your car curr... read more
I want to start off by saying I'm pretty upset with the Services I received. I took my car in originally for the oil leak and smoke coming out from the exhaust. To my understanding the smokey tail pipe was assumed fixed by your techs which was why you mentioned to drive about 400 miles so that the residual oil will dissipate. Now 500 miles later I was still getting a significant amount of smoke from the tail pipe. I brought it in for another check up because I was alarmed that the amount of smoke that was coming out sh... read more
Alan B Matt Ogabian, MIJ owner and integral team member is very conscientious. Team MIJ will make an effort to make sure the scope of work is fully understood. The work performed is clean and thorough as well as all proposed scope is professionally outlined and clearly stated. Communication is very good and Rafael is quick to get back to you with the required repair.
Business response:
Dear Alan, thank you very much for taking the time and leaving us a review. Also, I appreciate very much your understanding on what it takes to do the job right and allowing us to explain it. Some of the procedures are to protect you in the long run. It was a pleasure talking to you on the phone and we truly appreciate your trust and the opportunity to earn your business. MattO.
Way overpriced service and recommended tire changes even though I had thousands of miles of life on the tires.
Business response:
Dear Jason, I just picked up your review of our shop. Please accept my apologies for being direct. I have reviewed all customers for the past 2-weeks and we've had none name Jason. Also, unfortunately we have received couple of bad reviews that we can not verify the customers. We have reached out multiple times to try and address the concerns to the best of our abilities and have not been successful in reaching anybody. If you are one of our clients and were not satisfied with the recommendation or the services received, ple... read more
They don't stand behind their work and are complete rip-offs. Charged me 2,800 to flush my regeneration system. And oil change. Next day the exhaust codes came on again exactly the same issue and they told me it's a sensor. When I had already told them it was. These guys are scammers. No warranty for sure.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 664 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.