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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I wrote an earlier review with 1 star, and the owner answered it. Unfortunately, he missed the dates when he answered. My review was solely "I called, left a voicemail, and no one called back after two days." His answer was completely about Labor Day and the recent heat wave, but the events described were Aug. 24, well before then. I'm totally willing to believe that they give great service and if you bring your car in there, you'll be happy. The fact remains that they DID fail to return my call, and it wasn't because of Lab... read more
Business response:
Dear Albert, Happy Friday to you. Our apologies for not getting back to you earlier. Per our notice on our outgoing voice system, we are closed on Labor days and couldn't respond to you on that day. Unfortunately, for Tuesday and Wednesday due to the heat wave, we had continuous intermittent power outages which directly effects our Voice Over IP phones systems and overall operations. We were struggling both days and eventually decided to send everybody home earlier to prevent any and all heat related ailments. We'll be more... read more
AVOID THIS PLACE LIKE THE PLAGUE These people are either incompetent or liars. I took a car I was considering buying for a pre-purchase inspection. They told me it was in great shape with no problems. Turns out, most of the car's suspension was totally shredded, and I needed to spend $3000 to get it fixed. Whether they're incompetent or just scammers, I don't know. DO NOT GO HERE
Business response:
Dear Miika, we have left multiple messages for you to address your concerns and have not been successful in getting a hold of you. I am confident I know what has happened. Please read below. Please be advised that we are a third party performing a Used Vehicle Inspection. We are indifferent to the client's decision to purchase a car or not. In your case, we had identified couple of issues with the car which were the Power Steering pump, wiper motor and alignment. At the time of the inspection, the rest of the items were oka... read more
Great service, honest, friendly and responsive. Rick even stayed open longer to wait for the car to be towed in. Rick went sent photos of the repairs needed to be done, he went over each photo thoroughly with a follow up phone call. The repairs were done within a day.
Business response:
Chrissy, thank you so much for taking the time and leaving us a message. Every team member plays an important role in representing the company's customer centric culture. I am glad we were able to get your car done on time. Lately, due to some part shortages and vendor personnel issue, it has become a little difficult to get the cars done like we use to. Have yourself a great day and thank you again for the review. MattO.
My husband and I trust this repair shop and the mechanics, managers, and staff we have worked with. I would be nervous to go anywhere else. Been going for years, through 2 owners. Still service you can count on. They work with AAA too.
Business response:
Gail, always a pleasure helping you and your great husbands. Clients like you give us the energy that we sometimes desperately need to continue improving and doing better every visit at a time. Thank you and it means a lot to me and the whole team. Have a great day. MattO.
They take good care of my old Toyota 4-Runner and are very knowledgeable. I appreciate their efforts and professionalism.
Business response:
Nancy, this is too funny, we are working on 5-different 4-runners today and I see your review. Toyota 4-runners, Landcruisers, Tacomas are the most loyal to their cars. The the loyalty is truly reciprocated by your car. The highest mileage cars in our shop with the addition of Toyota camarys and Honda accords are the cars I mentioned above. If I am not mistaken, you have over 350,000 miles on your car and it is still running like a champ. Looking forward to crossing the 400,000 miles milestone with you. Thank you again and h... read more
My 2003 Camry SE was having problems with its ABS/traction and control sensor after a major overhaul of the steering control, shock &strut, and valve cover gasket and we were due to take a long trip to the state of Washington. We have had a long relationship with MIJ, but we trust their judgment and honesty. It has not always been inexpensive but better than the dealerships and a few other shops we have dealt with. Matt and his team are reliable and helpful and we were able to make the trip without incident after a few miss ... read more
Business response:
Dear Irene & Allen, thank you for taking the time and leaving us a review. Your Camry is in a great shape and has many years of life left on it. Once cars get over 120k it is expected to have some mechanical and electronic issues. The components on the car have the same life as the car. Every component has a wear & tear cycle similar to your tires and brakes. Once these issues are addressed you officially reset the clock. We’ll do our best to keep your car on the road and make sure it is a safe and reliable transportation. T... read more
My car had white smoke coming out of it and they diagnosed and were able to fix the problem quickly. Rick was especially knowledgeable and professional.
Business response:
Sandy, thank you for your review. Most diagnostics can be rectified on first trial. Some of the complex ones have multi-tier approach and can be quiet challenging. I am glad yours was not one of them and we were able to identify it and address it quickly for you. Thank you again. Have a great day.
The best auto service I've ever received! Car shuttle service, friendly staff, and most importantly, a very honest crew. I wasn't upsold or over charged for anything. It was a clear and honest discussion about my car's health and for that, I can't recommend Made in Japan/USA/Europe enough!
Business response:
Dear Summer, your words mean so much to me and my crew. About 18-years ago I made it my mission statement to do whatever we can to educate our clients and provide them with pictures and videos of our recommendations for their vehicles. This would allow our clientele to participate in the decision making process and be a part of the process. When you trust the finding/s and the recommendation the decision making process becomes a lot easier. Once again, thank you for your review. MattO.
I used to take my car to the dealer but hated the way I was treated there so several years ago, I looked for another option and tried MIJ based on their location and customer reviews. What a great find! The genuine care and attention MIJ's team shows their customer is like night and day from what I experienced at the dealer, and the quality of the work has always been great. They feel honest and communicate well - I always feel like I'm in good hands. I've converted my husband and father-in-law over to MIJ as well!
Business response:
Virginie, always a pleasure helping you and your whole family. We appreciate your continuous trust, patronage and referrals. Have a great day. MattO.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 664 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.