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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
Ever since the first time coming here I have felt respected and cared for which has been a rare experience as a woman in my 20's. This last visit was a tough one because I was having some trouble with my car and I thought I knew what the problem was so I asked them for an estimate of what I thought was wrong... and well, I was wrong about what the problem was. They gave me a call and told me what they found, and explained everything in ways I understood. Unfortunately, it was going to be much more expensive than I anticipate... read more
My car had an immediate problem, and Made in Japan took my car right away and dealt with the problem. They were knowledgeable, efficient, and also very nice to deal with. I will be back.
Business response:
Kelly, thank you so much for taking the time and leaving us a review. Your Mazda has a lot of life left in it and we'll make sure to keep her as a safe and and reliable transportation. Have a great day. MattO.
The team at Made In Japan has taken care of my 2008 Prius for 12 years! I plan on driving my car until it simply cannot be feasible!
Business response:
Debora, thank you for your continuous trust and patronage. We were one of the first independent shops that started servicing hybrids 2001. You have a lot of life left in your Prius. Thank you again for taking the time and leaving us a review. Take care and have a great day. MattO.
I went for an oil change. I was able to quickly schedule an appointment. The staff was very friendly and responsive.
Business response:
Alban, thank you for taking the time and leaving us a review. Looking forward to taking care of your car and keeping her on the round safe & sound. Have a great day. MattO.
I won't be back. A few years ago I had brake work done thinking I'd save money over the cost of service at Lexus. Lexus recommended front brakes but had confirmed rotors would not to be replaced. Made in Japan quoted the work $100 cheaper than Lexus. I asked If they used certified Lexus parts. They replied yes. Then the call came I needed rotors. I caved and added the rotors. Now the cost was more than the Lexus quote. I figured difference of opinion, etc. ok move on. The biggest problem in all this is my brakes screeched ba... read more
Business response:
Dave, we have tried our best to see if we can recognize your last name and your car. I certainly wish you had brought this to our attention when it had happened. Couple of years ago makes it very hard to identify. With respect to your comment about not using Lexus parts. Lexus / Toyota and all other manufacturers don't produce most of their own pats. They are outsourced to companies like Akebono and Aisin...etc. We always use OEM or OES products unless stated otherwise. I really wish we had the opportunity to re-evaluate the... read more
Bad experience. I would not recommend this place to anyone. I've been here several times and the service was good but not today, and I will not return there anymore. They took 7.5 days for a $4300 job that should have taken just 2.5 days. During that time I had no car that I would have used for my ride-sharing job, which they were well aware of, so I missed out on a weeks worth of pay because of it. Rentals weren't available either at my job. Not once did anyone from made in japan ever call me (unsolicited) with an update ab... read more
Business response:
Dear Monte, I am so sorry and surprise to see this review. Regardless allow me to explain. In our original vehicle inspection, we had recommended couple of items that needed immediate attention. Specially since you Uber and Lyft. I hope you agree that none of us ever pushed the decision on you. I personally told you to think about it, research it and whenever you’re ready give us a call. Regarding our correspondence for that week, you are absolutely correct and we should have done a better job. The week your car was at our... read more
I had my car towed to the Campbell shop, where I received unbelievably great service. Shout out to Rick, Manny and Landon for the professional, polite and fast diagnostics/fix to my car. I'll be back.
Business response:
Kathleen, it was great meeting you and thank you for the opportunity to earn your trust and your business. I am glad we were able to address your concerns. Thank you again and have a great day. MattO.
I wrote an earlier review with 1 star, and the owner answered it. Unfortunately, he missed the dates when he answered. My review was solely "I called, left a voicemail, and no one called back after two days." His answer was completely about Labor Day and the recent heat wave, but the events described were Aug. 24, well before then. I'm totally willing to believe that they give great service and if you bring your car in there, you'll be happy. The fact remains that they DID fail to return my call, and it wasn't because of Lab... read more
Business response:
Dear Albert, Happy Friday to you. Our apologies for not getting back to you earlier. Per our notice on our outgoing voice system, we are closed on Labor days and couldn't respond to you on that day. Unfortunately, for Tuesday and Wednesday due to the heat wave, we had continuous intermittent power outages which directly effects our Voice Over IP phones systems and overall operations. We were struggling both days and eventually decided to send everybody home earlier to prevent any and all heat related ailments. We'll be more... read more
AVOID THIS PLACE LIKE THE PLAGUE These people are either incompetent or liars. I took a car I was considering buying for a pre-purchase inspection. They told me it was in great shape with no problems. Turns out, most of the car's suspension was totally shredded, and I needed to spend $3000 to get it fixed. Whether they're incompetent or just scammers, I don't know. DO NOT GO HERE
Business response:
Dear Miika, we have left multiple messages for you to address your concerns and have not been successful in getting a hold of you. I am confident I know what has happened. Please read below. Please be advised that we are a third party performing a Used Vehicle Inspection. We are indifferent to the client's decision to purchase a car or not. In your case, we had identified couple of issues with the car which were the Power Steering pump, wiper motor and alignment. At the time of the inspection, the rest of the items were oka... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 736 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.