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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I want to start off by saying I'm pretty upset with the Services I received. I took my car in originally for the oil leak and smoke coming out from the exhaust. To my understanding the smokey tail pipe was assumed fixed by your techs which was why you mentioned to drive about 400 miles so that the residual oil will dissipate. Now 500 miles later I was still getting a significant amount of smoke from the tail pipe. I brought it in for another check up because I was alarmed that the amount of smoke that was coming out sh... read more
Alan B Matt Ogabian, MIJ owner and integral team member is very conscientious. Team MIJ will make an effort to make sure the scope of work is fully understood. The work performed is clean and thorough as well as all proposed scope is professionally outlined and clearly stated. Communication is very good and Rafael is quick to get back to you with the required repair.
Business response:
Dear Alan, thank you very much for taking the time and leaving us a review. Also, I appreciate very much your understanding on what it takes to do the job right and allowing us to explain it. Some of the procedures are to protect you in the long run. It was a pleasure talking to you on the phone and we truly appreciate your trust and the opportunity to earn your business. MattO.
Way overpriced service and recommended tire changes even though I had thousands of miles of life on the tires.
Business response:
Dear Jason, I just picked up your review of our shop. Please accept my apologies for being direct. I have reviewed all customers for the past 2-weeks and we've had none name Jason. Also, unfortunately we have received couple of bad reviews that we can not verify the customers. We have reached out multiple times to try and address the concerns to the best of our abilities and have not been successful in reaching anybody. If you are one of our clients and were not satisfied with the recommendation or the services received, ple... read more
They don't stand behind their work and are complete rip-offs. Charged me 2,800 to flush my regeneration system. And oil change. Next day the exhaust codes came on again exactly the same issue and they told me it's a sensor. When I had already told them it was. These guys are scammers. No warranty for sure.
Would give zero stars if possible. Took my car there, told them what I wanted, got hosed. Called to get them to look at it again, got ignored. I should have fixed it myself. When I first looked at their completed work, I noticed connectors that were left off, clamps were left off, connections they made on wiring were wrapped with electrical tape that came off almost immediately, things I requested to have done were not done, wires were left dangling loose in engine compartment, car has less power and runs worse than when I d... read more
Updating my review to add another 5 stars on top of the original 5 stars! Again, Matt and his team went above and beyond to fix an issue with my car. Due to no fault of Made in Japan, a warranty issue was taking quite a while to fix, and they not only stayed on top of the issue, they loaned me a car to use while mine was in limbo. Again, highest recommendations for this ethical and family-friendly business. Thanks, Matt and team!
Business response:
Dianne, we pride ourselves in the fact that more than half of our client base are women. I am a true believer that our approach in repair cars is different than other shops. I am sure you heard us say that "we refuse to work on your car alone." It is a team effort and we'll do our best to present our finding with pictures and videos and make recommendations based on our presentations. We have learned through 37-years of our experience that as soon as the owners are involved in the decision making process and why the recommen... read more
I recently brought my 2006 Toyota Hybrid here for radiator replacement. Matt and his Team diagnosed the problem and got back to me the same day-Tuesday, with an initial quote. The replacement of the radiator and associated parts was performed to my satisfaction. This being a Hybrid Toyota and some of Matt's staff on summer vac added a few more days to the job than I was expecting, yet the repairs were completed by end of day the Monday thereafter. I'm very happy with the operation of my 2006 Toyota SUV now and the work that ... read more
Business response:
Thank you so much for taking the time and leaving us a review. We also appreciate your patience with this repair. We are looking forward to keeping your highlander on the road for another 100k. Have a great day.
The service here is great! Matt and his team provided my fiancee and I with outstanding service. They kept us updated on the type of service done via text and even contacted us with any additional details. Throughout our interaction, Matt was very professional and straightforward about what had to be done to my fiancee's vehicle prior to working on it. These guys definitely go above and beyond for their customers and I highly recommend their service!!! An addition, the shuttle service was excellent. The driver was very frien... read more
Made in Japan/USA/Europe will be my go to mechanic for all my future Jeep needs (knock on wood). My 2016 Jeep Wrangler had a ticking sound coming from the engine. I had passed the powertrain warranty by 15,000 miles so going to a dealership was going to cost me an arm and a leg. I found MIJ on Yelp and on several Jeep forums so I decided to make an appointment online for a diagnostic (yay for the convenience!) My dad and I came in the shop on Thursday and was assisted by Ralph. He was very kind and offered us a ride back hom... read more
Business response:
Dear Shannon, thank you very much for your trust. Your Jeep was one of the cleanest one we've seen in a while and it was a shame to hear the loud ticking noise. As we discussed in our conversations, there was a Technical Service Bulletin (TSB) by Chrysler on this issue and it required tearing town the top part of the engine and replace the damaged Cam Followers to alleviate the sound. We appreciate you taking the time and writing us this review. Have a fantastic day and we look forward to maintaining your jeep so it is a saf... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.5 star rating with 600 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.