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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I won't be back. A few years ago I had brake work done thinking I'd save money over the cost of service at Lexus. Lexus recommended front brakes but had confirmed rotors would not to be replaced. Made in Japan quoted the work $100 cheaper than Lexus. I asked If they used certified Lexus parts. They replied yes. Then the call came I needed rotors. I caved and added the rotors. Now the cost was more than the Lexus quote. I figured difference of opinion, etc. ok move on. The biggest problem in all this is my brakes screeched ba... read more
Business response:
Dave, we have tried our best to see if we can recognize your last name and your car. I certainly wish you had brought this to our attention when it had happened. Couple of years ago makes it very hard to identify. With respect to your comment about not using Lexus parts. Lexus / Toyota and all other manufacturers don't produce most of their own pats. They are outsourced to companies like Akebono and Aisin...etc. We always use OEM or OES products unless stated otherwise. I really wish we had the opportunity to re-evaluate the... read more
Bad experience. I would not recommend this place to anyone. I've been here several times and the service was good but not today, and I will not return there anymore. They took 7.5 days for a $4300 job that should have taken just 2.5 days. During that time I had no car that I would have used for my ride-sharing job, which they were well aware of, so I missed out on a weeks worth of pay because of it. Rentals weren't available either at my job. Not once did anyone from made in japan ever call me (unsolicited) with an update ab... read more
Business response:
Dear Monte, I am so sorry and surprise to see this review. Regardless allow me to explain. In our original vehicle inspection, we had recommended couple of items that needed immediate attention. Specially since you Uber and Lyft. I hope you agree that none of us ever pushed the decision on you. I personally told you to think about it, research it and whenever you’re ready give us a call. Regarding our correspondence for that week, you are absolutely correct and we should have done a better job. The week your car was at our... read more
I had my car towed to the Campbell shop, where I received unbelievably great service. Shout out to Rick, Manny and Landon for the professional, polite and fast diagnostics/fix to my car. I'll be back.
Business response:
Kathleen, it was great meeting you and thank you for the opportunity to earn your trust and your business. I am glad we were able to address your concerns. Thank you again and have a great day. MattO.
I wrote an earlier review with 1 star, and the owner answered it. Unfortunately, he missed the dates when he answered. My review was solely "I called, left a voicemail, and no one called back after two days." His answer was completely about Labor Day and the recent heat wave, but the events described were Aug. 24, well before then. I'm totally willing to believe that they give great service and if you bring your car in there, you'll be happy. The fact remains that they DID fail to return my call, and it wasn't because of Lab... read more
Business response:
Dear Albert, Happy Friday to you. Our apologies for not getting back to you earlier. Per our notice on our outgoing voice system, we are closed on Labor days and couldn't respond to you on that day. Unfortunately, for Tuesday and Wednesday due to the heat wave, we had continuous intermittent power outages which directly effects our Voice Over IP phones systems and overall operations. We were struggling both days and eventually decided to send everybody home earlier to prevent any and all heat related ailments. We'll be more... read more
AVOID THIS PLACE LIKE THE PLAGUE These people are either incompetent or liars. I took a car I was considering buying for a pre-purchase inspection. They told me it was in great shape with no problems. Turns out, most of the car's suspension was totally shredded, and I needed to spend $3000 to get it fixed. Whether they're incompetent or just scammers, I don't know. DO NOT GO HERE
Business response:
Dear Miika, we have left multiple messages for you to address your concerns and have not been successful in getting a hold of you. I am confident I know what has happened. Please read below. Please be advised that we are a third party performing a Used Vehicle Inspection. We are indifferent to the client's decision to purchase a car or not. In your case, we had identified couple of issues with the car which were the Power Steering pump, wiper motor and alignment. At the time of the inspection, the rest of the items were oka... read more
Great service, honest, friendly and responsive. Rick even stayed open longer to wait for the car to be towed in. Rick went sent photos of the repairs needed to be done, he went over each photo thoroughly with a follow up phone call. The repairs were done within a day.
Business response:
Chrissy, thank you so much for taking the time and leaving us a message. Every team member plays an important role in representing the company's customer centric culture. I am glad we were able to get your car done on time. Lately, due to some part shortages and vendor personnel issue, it has become a little difficult to get the cars done like we use to. Have yourself a great day and thank you again for the review. MattO.
My husband and I trust this repair shop and the mechanics, managers, and staff we have worked with. I would be nervous to go anywhere else. Been going for years, through 2 owners. Still service you can count on. They work with AAA too.
Business response:
Gail, always a pleasure helping you and your great husbands. Clients like you give us the energy that we sometimes desperately need to continue improving and doing better every visit at a time. Thank you and it means a lot to me and the whole team. Have a great day. MattO.
They take good care of my old Toyota 4-Runner and are very knowledgeable. I appreciate their efforts and professionalism.
Business response:
Nancy, this is too funny, we are working on 5-different 4-runners today and I see your review. Toyota 4-runners, Landcruisers, Tacomas are the most loyal to their cars. The the loyalty is truly reciprocated by your car. The highest mileage cars in our shop with the addition of Toyota camarys and Honda accords are the cars I mentioned above. If I am not mistaken, you have over 350,000 miles on your car and it is still running like a champ. Looking forward to crossing the 400,000 miles milestone with you. Thank you again and h... read more
My 2003 Camry SE was having problems with its ABS/traction and control sensor after a major overhaul of the steering control, shock &strut, and valve cover gasket and we were due to take a long trip to the state of Washington. We have had a long relationship with MIJ, but we trust their judgment and honesty. It has not always been inexpensive but better than the dealerships and a few other shops we have dealt with. Matt and his team are reliable and helpful and we were able to make the trip without incident after a few miss ... read more
Business response:
Dear Irene & Allen, thank you for taking the time and leaving us a review. Your Camry is in a great shape and has many years of life left on it. Once cars get over 120k it is expected to have some mechanical and electronic issues. The components on the car have the same life as the car. Every component has a wear & tear cycle similar to your tires and brakes. Once these issues are addressed you officially reset the clock. We’ll do our best to keep your car on the road and make sure it is a safe and reliable transportation. T... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 691 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.