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Stress-Free Auto / Neighborhood Car Care
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I need help fixing my brake light, Jermey & staff were very friendly and helpful. I will be back for future help
Business response:
Thank you for sharing your experience! We’re so glad Jeremy and the team were friendly and helpful in getting your brake light issue sorted out. It’s great to hear you’ll be coming back for future needs—we’ll be here anytime you need us! Thank you, and have a wonderful Stress-Free day!
Can't believe they could get all that done on Sunday and they were happy about it. It's a very professional clean informative place at reasonable prices. I will always take my car there and recommend it to everybody else. I just wish I could give more than five stars !
Business response:
Wow, thank you so much for such an amazing review! We're thrilled to hear that you had such a great experience with us, and it means the world that you’d recommend us to others. Knowing we could deliver top-notch service on a Sunday and leave you so happy truly makes our day! We’ll keep working hard to earn your trust every time. Thank you, and have a wonderful Stress-Free day!
Very modern and transparent process. Although this business has changed hands, I was very happy to see familiar faces such as Colin at The advisory desk. Not only do they send you updates, but they send actual photos of what they find. I will definitely continue to patronize this business.
Business response:
Thank you for your thoughtful feedback! We’re thrilled to hear that you enjoyed our modern, transparent process and appreciated seeing familiar faces like Colin at the advisory desk. Sending updates and photos is our way of keeping you fully informed and confident in your vehicle's care. We're so glad to have earned your continued trust and patronage! Thank you for choosing us, and we look forward to helping you with all your future car needs. Have a fantastic Stress-Free day!
Had oil leaking from my BMW & showed up with no appointment. They took me right away. Scott worked on car walked me through all repairs needed in a way I understood. In the end I walked out paying way less than expected & No Pressure, stress free. Love driving my car! Ask for Scott- he's fantastic!
Business response:
Thank you for sharing your experience! We’re so glad Scott and the team could take care of your BMW’s oil leak right away, even without an appointment. It’s wonderful to hear that Scott explained the repairs clearly and made the process truly stress-free. And who doesn’t love paying less than expected? We’re thrilled you’re back to enjoying driving your car and that you had such a positive experience with Scott—he’ll be thrilled to hear your kind words! We’re here anytime you need us—have a fantastic Stress-Free day!
The level of service I receive from the team has been exceptional. The team there is always pleasant and communicative. I highly recommend them.
Business response:
Thank you so much for the glowing feedback and recommendation! We’re thrilled to hear that you’ve consistently received exceptional service from our team. Providing a pleasant, communicative experience is exactly what we aim for, and it’s wonderful to know we’ve earned your trust. We’re here anytime you need us—have a fantastic Stress-Free day!
Customer service was great and everything was clear and concise. The guy upfront working had an answer for everything I had questions on and the service was updated consistently.
Business response:
Thank you for the amazing feedback! We're so glad you had a great experience and appreciated the clear and concise communication. It's fantastic to hear that our team was able to answer all your questions and kept you updated throughout the service. We’re here anytime you need us—have a wonderful Stress-Free day!
Been coming for years and trust this business and the guys! Integrity maintained since the change from Neighborhood Car Care to Stress Free. Great communication and service. We bring all our family cars here.
Business response:
Thank you for supporting our local business, Gina! Great service is about more than results -- it's about trust! Thanks for the stars, and let us know if we can assist with anything in the future. Take care, Karin K., Owner and the Team at Neighborhood Car Care
Interesting experience. TLDR; I Basically need a new charging wiring harness for the alternator and these guys just lack the capacity to give a simple quote or estimate. It's like pulling teeth! Terrible place! Using the Yelp business finder it reached out to this business on my behalf to get a quote. I gave the person I was chatting with all the details needed to get a quote. Year make and model the issue and the part needed and yet they were still unable to provide me a quote. The level of incompetence and terrible communi... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and confusion caused by this situation. After reviewing the images you provided, it gave us the impression that you were seeking to replace the entire harness, which led to our quote. However, after reviewing our messages, we recognize that our communication could have been clearer and more effective in understanding your specific needs. We take full responsibility for this misunderstanding and are using this as a coaching opportunity ... read more
Had a screw in my tire. Messaged them on Yelp and they responded quickly. I was able to set up an appointment fast and easy. They were honest when I arrived and very helpful. Will definitely go back for other services in the future.
Business response:
Thank you for sharing your experience! We’re so glad we could help you out quickly and make setting up your appointment fast and easy. Honesty and helpfulness are exactly what we strive for, so it’s great to hear that we hit the mark. We’re looking forward to seeing you again for future services. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto / Neighborhood Car Care
How is Stress-Free Auto / Neighborhood Car Care rated?
Stress-Free Auto / Neighborhood Car Care has a 4.7 star rating with 523 reviews.
When is Stress-Free Auto / Neighborhood Car Care open?
Stress-Free Auto / Neighborhood Car Care is closed now. It will open at 8:00 a.m.