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Stress-Free Auto / Neighborhood Car Care
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
It was a very stress free experience to get a quote and schedule repairs via text. The repair was done quickly and the text and email updates were a nice touch. Service advisor was very pleasant. Thank you!
Business response:
Thank you so much for sharing your experience! We’re thrilled to hear that getting a quote and scheduling repairs via text was smooth and stress-free for you—that’s exactly what we aim for. It’s great to know the quick repair and updates kept things convenient and transparent. Your kind words about our service advisor mean a lot, and we’ll be sure to share them with the team. We appreciate you choosing us and look forward to helping you again. Have a wonderful Stress-Free day!
I'm extremely satisfied with my first experience here and the excellent customer service from Colin. I initially came in for a battery replacement, but they informed me that my batteries were still in good condition and the system just needed reprogramming. Unlike other places that might have gone ahead with the battery replacement, they were completely honest. Communication, both online and in person, was seamless. They work efficiently, and I loved being able to track my car's progress on the TV or through a camera link th... read more
Business response:
Thank you for sharing such a thoughtful and detailed review! It’s fantastic to hear that your first experience with us was a positive one and that Colin provided excellent customer service. Honesty and transparency are at the core of what we do, and we’re so glad you appreciated our approach in addressing the actual issue with your battery rather than replacing it unnecessarily. It’s also great to know that you found communication seamless and enjoyed tracking your car’s progress through the updates and camera link—it’s al... read more
Grant and his team provided me with timely updates during my car's stay @ Stress-Free Auto. I also appreciated the very clear quote with potential impacts to my car which allowed me to prioritize must fix now vs later. I felt very comfortable and informed. Would definitely recommend brining your car here!
Business response:
Thank you so much for your thoughtful review! We’re thrilled to hear that Grant and the team kept you informed every step of the way and provided a clear, detailed quote to help you prioritize your repairs. Feeling comfortable and confident in the process is exactly what we aim for, so it’s wonderful to know we delivered that for you. Your recommendation means the world to us, and we’ll be here whenever you need us. Have a fantastic Stress-Free day!
Rip off! Charged me $30 dollars for labor and didn't even fix the problem. Don't waste your time here. They just suck your money and don't help.
Business response:
Thank you for your feedback. We’re sorry to hear you were not satisfied with your experience, and we’d like to address your concerns. After reviewing this situation, we found that the vehicle was dropped off by a woman who informed us she was confident the issue was simply a burned-out taillight bulb. Our standard process is to perform a full inspection or diagnosis to ensure we’re addressing the correct problem, but she declined and requested that we replace the bulb only. During the bulb replacement process, we discovere... read more
It was so easy to schedule an appointment online, and I received $10.00 off my service by scheduling online! The guys at the desk are always so friendly and helpful. Special shout out to Colin, he's been there since I've been going there, about 3 years now. The service is great, and they never try to upcharge or add unnecessary service. They let you know what is needed, but there is never any pressure to get it done immediately!!! I trust this company, and will continue to bring my car to them for all of my services. The com... read more
Business response:
Thank you so much for sharing your thoughtful review and for being a loyal customer for over three years! It’s fantastic to hear that scheduling online was a breeze and that you got to enjoy the $10 off—it’s always nice to save a little! Colin will be thrilled to hear your shoutout, and we’re so glad his consistency and friendliness have made such a positive impression over the years. We’re also grateful for your trust in us, both now and during the transition to Stress-Free Auto Care. Maintaining that integrity and provid... read more
The first time I brought my Dads car in for a repair was at stress-free auto care in Mission Viejo on the first day they opened! He was no longer able to drive and he wanted me to have his car. I promised to keep it in good shape. My Dad always took such good care of his car. He has since passed and it's so hard to find good people that do the right thing. I want the mechanics and staff that fix my Dad's car to have integrity, just like he did. These guys run a great service. They are professional and genuine. I won't take m... read more
Business response:
Thank you so much for sharing such a heartfelt and thoughtful review, Gabe. It’s incredibly touching to hear how much care and respect you’ve put into honoring your dad’s legacy through his car, and we’re truly honored to be a part of that journey. Knowing that you trust us to take care of something so meaningful is the highest compliment we could receive. We’re so glad you feel our team in Mission Viejo demonstrates the integrity and professionalism your dad would appreciate. Your kind words mean more than we can say, and ... read more
First time using Stress-free auto care and super happy with the service. Booking, inspection, payment and check out were easy and transparent.... And I loved that most of it could be done online and/or via text. Will definitely use their services again.
Business response:
Thank you for sharing your fantastic experience! We’re thrilled to hear that your first visit to Stress-Free Auto Care was such a positive one. It’s great to know you found the booking, inspection, payment, and checkout process easy and transparent. We love making things convenient with online and text-based options! Your trust and kind words mean so much to us, and we’re excited to help you again in the future. Have a fantastic Stress-Free day!
I own a 2003 Me/Be with 40,400 mile and as cars age things happen I brough the car to Me/be the quoted me over $8000. I have used stress free before took the car to them cost was 1/2 the did a better job I trust them Great work at a price that makes sense. I will refer them to friends and family Customer service was great on extra charge for credit card use I work in the auto business and trust stress free joel p
Business response:
Thank you so much for sharing your experience, Joel! We’re thrilled to hear that you trusted us with your 2003 Mercedes-Benz and that we could provide great service at a much more reasonable price. It’s wonderful to know we not only saved you money but also earned your trust with the quality of our work. Your kind words about our customer service, transparency, and fair pricing mean so much to us. Referrals from someone in the auto business are the highest compliment—thank you! We’re here for you anytime and look forward t... read more
Great service from start to finish. Had my alternator go bad at the worst possible time and they were able to take my car in on a Sunday and get it fixed within a few hours. Very transparent and fair.
Business response:
Thank you so much for sharing your experience! It’s awesome to hear that we could help out when you needed it most and get you back on the road quickly. Transparency and fairness are so important to us, and we're glad that came through during your visit. We truly appreciate your kind words and hope to see you again—though hopefully not for an alternator this time! Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto / Neighborhood Car Care
How is Stress-Free Auto / Neighborhood Car Care rated?
Stress-Free Auto / Neighborhood Car Care has a 4.7 star rating with 522 reviews.
When is Stress-Free Auto / Neighborhood Car Care open?
Stress-Free Auto / Neighborhood Car Care is closed now. It will open tomorrow at 8:00 a.m.