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400 E Burnside St, Portland, OR, 97214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
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⚠️ Important Notification: We See There Are Posts And Page Rules That You Violate Page Detected to Have Repeated Violations To Keep Your Page Active And Following Guidelines We recommend that you follow the steps that have been mutually agreed upon View and submit your complaint here: https://www.facebook.com/jessicamessali/posts/917850506371034 Thank you for following the agreed guidelines and rules This report in order to help us understand and resolve the issue. You can further help us fix this problem by sending complet... read more
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Do not go to Subaru of Portland! They are a lying, sleazy dealership. I came in planning on purchasing a new car. For one, they played the "I have to talk to manager" game and made me wait over and over. Fine, I'll pretend it's 1992 and wait while you play your stupid game. The bigger problem was when they demanded my SSN before they would talk about price or anything, even though I made it 100% clear I would not be applying for financing with them. They lied and told me it was Subaru's policy and they had no choice. ... read more
Subaru of Portland owes my fiancé and I over $5,000 in refunded warranties that we’ve been waiting almost two months longer than the allotted “max 8 weeks.” The finance managers are completely unresponsive, do not return emails, dodge calls, and have no idea what is going on. Everyone is very “friendly” until they’ve taken your money. Incredibly shady business tactics in my experience, would not recommend this dealership. 0/10. I would name names, but they know who they are.
Business response:
Thank you for your feedback, Andrew. We are sorry to hear about your less-than-stellar experience with us. We would love to get in contact with you to have a better understanding of your situation. Please email us directly at customercare@obrienautogroup.com to further discuss the details of your visit. Sincerely, Subaru of Portland
If I could rate 0 stars I would. My fiancé and I drove 4 hours to Portland to buy a 2021 STI as the previous Subaru dealership in Tri Cities undersold the car we had put $1,000 deposit on. They would not let us drive it off the show room floor which is understandable as their are dangers, so they had a tech drive it off. This person floored the gas out of the dealership doors fishtailing our brand new vehicle into the street hitting turbo when they vehicle was under 1k mileage. Clearly upset, we worked out a deal and still p... read more
Went in for an oil change and the service department neglected to refill the oil. The engine was severely damaged after being driven without any oil. They agreed to replace the engine with a used one and included a one year warranty. 13 months elapsed and we find out that the engine is burning around 1qt/1000 miles. At this point we're out of warranty and the service center will do nothing about it, even though they installed a bad motor after destroying our original. Now the motor they installed developed severe knock and ... read more
Business response:
Thank you for your feedback, Dean. We are truly disappointed to learn about your negative experience with our service team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
I brought my subaru in for a recall service. I was told on the phone it was a quick fix and they could get me in that week. I came in to drop my car off and was told it could be up to three days until my car was done, and that they didn't have any loaner cars. So i was unexpectedly out of a car in the middle of the week. When I picked up my car a few days later there was multiple new scratches and scuffs on the outside, and the inner panel of my center console was taken off (that was not what they were repairing,) and was le... read more
Business response:
Thank you for your feedback, Liv. We are truly disappointed to learn about your negative experience with our service team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
Don't recommend. Scratched my friend's car and took no responsibly for it. See Harron E. post below.
Business response:
Thank you for providing your feedback and letting us know about this issue, Amy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Subaru of Portland
Subaru of Portland has a 4.7 star rating with 3,105 reviews.
Subaru of Portland is closed now. It will open at 7:00 a.m.