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Subaru of Portland
- Automotive
- Portland, OR
About this business
Location details
400 E Burnside St, Portland, OR, 97214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
We picked up the car this weekend after work they’ve done and got the car back with scratches on the bumper. I took photos of the before (they’re the only dealership who do not take pictures at drop off as standard practice so I took it upon myself to do it), and after. Now they’re saying the scratches weren’t there. I’ve called at least once a day every day since Saturday, 9 phone calls to be exact. Every person I spoke to said they’d have a manager call me back. They’ve yet to call me. We got a text yesterday afternoon a... read more
Business response:
Thank you for your feedback, Harron. We are truly disappointed to learn about your negative experience with our team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
Staff was more than happy to sell me a new Subaru, but I traded in a vehicle almost two weeks ago, and I just had to make a payment on it because they haven’t paid off the remainder on the loan (even though they have possession of the vehicle). They also aren’t willing to call us back. Good experience turned sour. Would not recommend Subaru of Portland— take your money elsewhere.
Business response:
Thank you for your feedback, Brett. We are truly disappointed to learn about your negative experience with our team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
I had gone in for an appointment to get a new key fob which I was originally told would be only a 30 minute thing but was then given a rental since it was going to be more like 2 hours. Everything seemed fine and I didn't get asked to come back until the next day around 5pm but was unable to come in time before close because of how far I was from the location. I come back the following morning right after open to pick up my car , and paid for my brand new key fob( sensor unlock function just doesn't work) and when I went to ... read more
Mechanic not wearing a mask while driving my car upon return. Got out, then donned face mask. Had appointment, quoted 2 hours for simple initial service of new vehicle, took 2.5 hours. Unable to make change at checkout, so I overpaid to cover things. My first experience left a lot to be desired.
Business response:
Hi Kathy, Thank you for your feedback and for bringing this to our attention. At Subaru of Portland, our customers are our top priority and we are truly disappointed to learn about your experience with our service department. Management would like to learn more about your time with us. What is the best way to reach you? You can also email us directly at customercare@obrienautogroup.com.
This is going to be a long winded review but keep in mind all of the following happened BEFORE I EVEN MADE MY FIRST PAYMENT on the car. I decided to buy a car from Subaru of Portland because my mom bought a new Impreza from them and had a good experience with the way she was treated. I traded in a 2010 Camry in for a 2017 Forester because my family is growing and I needed the extra space. They showed me the Forester that had a “certified” sticker on the windshield. I asked the sales person if it was for sure certified and sh... read more
Business response:
Thank you for your feedback and for bringing this to our attention, John. I can't imagine the stress and frustration you must have gone through during this whole process. We are truly sorry about your negative experience with us and that you had to go elsewhere to discover the problem that was occurring in your car. Management would like to reach out to discuss this further. What is the best way to contact you? You can also reach us directly at customercare@obrienautogroup.com. Thank you again for bringing this to our atten... read more
Took the car in for a passenger side air bag...(recall)...they cracked the dash and won't fix it..
Scheduled service more than 2 months in advance and was told that I could get a loaner vehicle since service would take more than 1 day. Show up for appointment on time and they tell me that there are no loaners available and that I could bring the car back tomorrow if I wanted one. Why did I schedule this in advance and they couldn't even call me to tell me there would be no loaners? They would not even give me a courtesy ride back home because it was too far away they said. I will never be coming back to this servic... read more
When I bought my car here 5 years ago, I felt like it was a reputable place. I now feel like they are very shady. They wouldn't given me a written estimate before starting work and acted like I was crazy for asking for one. That is how business is done: you 1. listen to customers 2. provide a written document that outlines both sides expectations
Got the airbag recall notice, called to make an appointment the next day. Showed up 5 minutes early for the appointment and was told that they'd just run out of airbags for my car 15 minutes before I arrived. This means that they didn't track their parts inventory AT ALL. They just kept using the parts in stock and... oops! They ran out. So I made a 2nd appointment to get this fixed and it was scheduled for tomorrow. Earlier today I confirmed, just like I'd did last time, and what do you know but I got a phone call a couple ... read more
Frequently asked questions about Subaru of Portland
How is Subaru of Portland rated?
Subaru of Portland has a 4.7 star rating with 3,105 reviews.
When is Subaru of Portland open?
Subaru of Portland is closed now. It will open at 7:00 a.m.