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Sun Plumbing
- Contractors
- Melbourne, FL
About this business
Location details
820 E Seminole Ave, Melbourne, FL, 32901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called to have my water heater looked at cause the electrical wires on the top were sparking and was told that nobody could look at it for 2 weeks. I also want you to know that I had been a Customer for many years
Business response:
Mrs. Porche, You received an automatic response to your review but I did want to personally reply to you. First, thank you for being a customer and accept my very sincere apologies for not being able to service you—our customer—as we normally would. Please let me explain— These last three weeks have been a trying time for all our staff due to a continual hourly/daily loss of plumbers and office staff due to this latest Covid variant. To protect all our customers—and also all our employees—we are extremely proactive when ... read more
Horribly dishonest communications then ran away from their commitments instead of choose ethical and honest customer service. Written and documents history of dishonesty to support my review. In the long run, their lack of ethical business dealings saved me. Dealing with a much more professional and ethical company now. A worker on their crew took cash to mow the yard while working there and never did. Their worker on the site in the capacity of Sun Plumbing employee.
Business response:
Frunole1@yahoo.com (Jerry), After you were not happy with the way my (23 year employed) Service Manager was handling your upcoming project, you asked to speak to “the owner”. I accommodated your request, listened to your concerns as you eviscerated his personality and competence, and agreed to permanently remove him from your project and to handle it personally. I truly felt our conversation resolved all of your concerns and that you and I could move forward with permitting and satisfactorily complete your project. One we... read more
We have been a loyal customer of Sun Plumbing since 2010. Our well valve broke and we needed someone that day (Friday) and they told me it would be a week!!!! Their website says DEPENDABLE - BS!!!! Thanks for taking care of the loyal customers 😡 Obviously we won’t call them again! A very unhappy customer!
Business response:
Thank you for providing your feedback and letting us know about this issue, Sherry. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (321) 725-2460 so we can try to make things right. Thank you, Sun Plumbing
Sun Plumbing was at my house to unclog a toilet twice within 30 days. They charged me both times and never gave any type of warranty. I did everything they said to do, and the toilet still clogged a third time. They will not come out without charging and they won't warranty anything they do. There are only two adults living in the home, so we don't flush anything that shouldn't go down the toilet. I paid extra to have them put a camera down, they said I had grease build up ( It's my toilet not the kitchen) . In addition... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Nancy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (321) 725-2460 so we can try to make things right. Thank you, Sun Plumbing
Frequently asked questions about Sun Plumbing
How is Sun Plumbing rated?
Sun Plumbing has a 4.7 star rating with 1,582 reviews.
When is Sun Plumbing open?
Sun Plumbing is closed now. It will open tomorrow at 8:00 a.m.