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Sunnyvale Post-Acute Center
- Nursing home
- Sunnyvale, CA
About this business
Location details
1291 South Bernardo Ave, Sunnyvale, CA, 94087, United States
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Are you kidding me for 5 stars? My father lasted only one night there. The place is filthy, smells so bad, the staff are lost and have no clue what they are doing. When we asked them a question they start talking with their own language to each other in front of us and handed us his chart to look for a phone number. My sister had to fix the mucus suction unit because the nurse didn't know how and told us this is the only one that they have! 5 stars for what? This place doesn't even deserve a 1 star.
Business response:
Hi Mary, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me at 408-245-8070. If I'm not immediately available, the receptionist can provide you my cell phone number. Thank you, Daniel, Administrator
Be sure to visit several facilities before you decide where you would like your loved one to reside. This facility is not bad. They have a 4 star rating. We felt the atmosphere was not conducive to our mothers recovery. Staff was really nice and sensitive to needs.
Business response:
Hi Ann, Thank you for your review. Though I'm disappointed to hear that we weren't a good fit for your mother, I do appreciate your feedback. And, I'd love to learn more about your concerns with the atmosphere so that we can improve. Would you mind contacting me at (310) 221-1827? Thank you, Daniel, Administrator
It is hard for me to share an issue that is a cruel practice that shows how easy we throw someone to the streets. When they decide they want to keep the only money they get minus $30 The facilty so kindly gives one a choice of turning over their money making it difficult to survive here with a potter's income. Recently three people, one woman and two men chose to head back to the streets. I probably will be next. I realize we get our basic needs, but I like most have monthly bills to pay. For Sunnyvale Post Acute Care (Plum)... read more
I wish I could report better, but here's my story. My dad had been a resident here for 4 years. Nothing special. He was fed okay, his requests were addressed okay. He was not, by nature a complainer so I think he was well liked by the center, maybe BECAUSE of his gentle disposition. But then this year: On December 1, 2016, my dad calls 911(yes, MY DAD) because he was feeling a "little lightheaded". My dad, not being much of a complainer, had to have felt pretty cruddy to be dialing 911. Well, they picked him up and ... read more
Now Let's just say my grandfather's stay here was by far the worst experience he and our family has ever had! "Nurses and "cna's are running around like chickens with their heads cut off. They claim to bathe patients twice a week.?! He was only bathed once during his stay. Personal hygiene is where they lacked my grandfather had rotted up food In his mouth from not being able to swallow which once again should have be taken care of and the responsibilities of the cna's that work there. My grandfather needed assistance being ... read more
Frequently asked questions about Sunnyvale Post-Acute Center
How is Sunnyvale Post-Acute Center rated?
Sunnyvale Post-Acute Center has a 3.7 star rating with 162 reviews.
When is Sunnyvale Post-Acute Center open?
Sunnyvale Post-Acute Center is open now. It is open 24/7.