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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
They are awesome!
Excellent service and awesome team!
Arrived 20 minutes early for a 1:00pm appointment, service wasn't even started till :30 min. later. Our service advisor was busy so were given to someone else. 3 hours later I went to investigate and found my car parked outside, no one let me know that it was ready.( To busy I guess) If I didnt go looking for it, my car would have been sitting for even longer. Service adviser was too busy I guess. Bathroom was filthy and the snack bar was empty. Very Disappointing experience.
Business response:
We appreciate feedback from guests about their service visits and facility experience. Our team is committed to providing attentive support and maintaining a welcoming environment for everyone. While we cannot speak to the details of this situation, we continually strive to improve efficiency and guest satisfaction. For any additional assistance, please reach out to our service team at our Service Director, Mike McGee, at customerrelations@sslexus.com.
Poor service disguised by a few good crew.
Business response:
We are concerned to hear about your experience and are sorry to hear that you feel this way. We value your honest input and would appreciate the opportunity to learn more about what took place. Please contact our Service Director, Mike McGee, at customerrelations@sslexus.com so we can discuss your concerns directly and work toward a better experience.
Since it was a 60,000 involved a lot so they kept my car overnight. They did give me a loaner but did not know it was overnight u til they had my car for several hours. A heads up would have been most helpful
Business response:
Thank you for your review and for sharing your experience. We understand that comprehensive maintenance at this milestone involves extensive work, and we appreciate your patience while we completed everything your vehicle needed. We're glad we could provide you with a loaner vehicle during this time. Your feedback about wanting advance notice regarding the overnight stay is valuable to us - clear communication about service timelines helps our customers plan their schedules better. We truly appreciate you taking the time to ... read more
We purchased 6 cars from Superstition Springs Lexus dealership but will never purchase from them again. This time was a very bad experience and dishonest. Decided to trade in my Lexus IS. While I was in the dealership I wanted to purchase a white RX350, but decided to get RZ 350e. I wanted my eyes on a white, but sales person John said someone had it on hold. I decided to take a gray RZ, but was not satisfied. John mentioned that they would have a few coming but they were premium around $2500 more. I told him I did not want ... read more
Business response:
We are disappointed to hear about the confusion during your recent visit. Your experience does not reflect the level of service we strive to provide. We understand your frustration, and we recognize that clear communication about pricing and upgrade costs is essential. We would like the opportunity to review this situation with you directly and work toward a resolution. Please contact our General Manager, Brent Adkisson, at customerrelations@sslexus.com so we can discuss your concerns and work towards a resolution.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 5,539 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.