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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Less than stellar at Lexus - which is usual in the years we have been doing business with them.
Business response:
We are thrilled to hear from you as a valued customer. Your continued loyalty over the years means everything to us at Superstition Springs Lexus. We understand that your experiences haven't always met the high standards you expect, and we genuinely appreciate you taking the time to share your perspective. Your feedback helps us recognize where we can grow and improve our service delivery. We remain committed to providing you with the exceptional experience that you expect. Thank you for giving us the opportunity to serve yo... read more
I bought a used car from these guys. I bought it online sight unseen so I do have some accountability. Car was disclosed as in excellent condition with no problems. Major oil leak, SRS airbag issue, front end has issues.there was no way they weren't aware of these issues.
Business response:
We appreciate you sharing your experience, as our intention is always to provide accurate information and reliable vehicles for every purchase. Our goal is to support customers with transparency and thorough guidance, and feedback like yours helps us evaluate how we can improve our processes. Please contact our General Manager, Brent Adkisson, at customerrelations@sslexus.com so we can review your concerns and follow up appropriately.
Awful dealership. Agreed on a price added over five thousand dollars. Scam artists. Don't trust Theo
Business response:
We strive to provide clear and transparent pricing to ensure every customer feels informed and confident throughout the buying process. Our intention is always to create a positive and trustworthy experience for everyone who visits. Feedback like this helps us examine our processes and improve communication. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com if you'd like to discuss your concerns further.
The warranty work was done with no problems. The car wash was not as good as before, dirt streaks on side and back. not Lexus quality that we have experienced before.
Business response:
We are overjoyed to hear that your warranty service went smoothly without any issues. We understand your concern about the car wash not meeting the high standards you've come to expect from us. Your feedback is valuable as we strive to maintain excellence in every aspect of our service. We take pride in delivering the premium quality experience our customers deserve, and we will address this with our team to ensure future visits meet your expectations.
When I came in to get my oil changed and tire rotated, I received a text saying that my tire sensor needed to be replaced and was quoted an exorbitant amount to fix it. I texted back and said there was no way I was going to spend that kind of money to do it. When I picked up my car, the tire light is on and stays on. I was told that it was on when I brought the car to the shop, but it was not I would have noticed it immediately! So a couple of days ago I called discount tire to ask them if they changed the tire sensors and t... read more
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. Your feedback is valuable to us, and we take pricing transparency seriously. We want you to feel confident that you're receiving fair value for the services we provide, especially as a loyal customer who has trusted us since purchasing your vehicle new. We would appreciate the opportunity to discuss this matter with you directly and address your concerns. Please contact our Service Director, Mike McGee, at customerrelati... read more
Car pick up the next day after adding additional accessories was not smooth. Didn't know who had car keys. Tonneau cover was not added to car. Had to return another day to get it.
Business response:
Thank you for your feedback. We apologize that the vehicle pickup wasn't smooth. We understand the inconvenience of the unclear communication about your keys and having to return for an additional visit. Your feedback helps us improve our processes to ensure better vehicle handoffs and proper accessory installation. We appreciate your patience and for choosing Superstition Springs Lexus.
They did not reset , so the error keeps coming up. The person checking me was awesome.
scheduled first appointment of the morning since I had to work. Simple oil, change,tire rotation. At 10:15 I finally asked a lot person to go find my car and my service rep said oh "I was just getting to you." So, everyone who came in after me was serviced and taken care of. I could see my car just sitting while Shane took care of other folks that does not sit well with me.
Business response:
Your feedback is important to us and we understand your frustration. We take your concerns very seriously. Please contact our Service Director, Mike McGee, at customerrelations@sslexus.com so we can address this situation directly and ensure this type of service delay doesn't happen again.
However, I was told one of the tires had a screw in it and was Not Fixable. Recommended I could place the tire for $377.00 + Tax. Therefore, I took to My Local Tire Repair Shop and it was Repaired for $15.00. Tire Shop Serviceman said Screw was very small and it Did Not puncture the Tire. Not Happy with That!!!
Business response:
We are grateful for your feedback regarding your recent service experience. Your experience highlights the importance of accurate assessments, and we take this feedback seriously as we work to ensure our customers receive the most appropriate and cost-effective solutions for their vehicle needs. We appreciate you taking the time to share this experience with us.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 5,539 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.