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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Took 3 visits to get the correct battery replaced. We had to tell them which battery was the replacement, they were putting in a lower capacity one. Then they left the heat shield off. They claimed Lexus had the wrong battery listed as the replacement
Business response:
Ensuring that the correct parts are installed and that all components are properly reassembled is a top priority for us, and we apologize for any oversight. If you would like to discuss your experience further or if there's anything we can do to assist you, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.
Greg nor Aj will call back. The loan officer has a lot to learn this is my 3rd car from Superstition and I have never had service like this ! May go to another dealership for next car
Business response:
We truly value your continued loyalty as a customer, and we're sorry to hear that your recent visit didn't meet the high standards we aim to provide. Your feedback regarding the loan officer and the overall service is important to us, and we are committed to improving. We'd appreciate the opportunity to discuss your concerns further and make things right for you. Please feel free to reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com.
We bought the car over a week ago and the dealership still hasn't installed all the apps for Sirius radio, Carplay etc. These should have been done during the cars Certification Process before the car was released to us. I have spoken to two employees about this and it still hasn't been completed.
Business response:
We understand how important it is to have all features, like Sirius Radio and CarPlay, fully functional from the start. It's disappointing to hear that these were not properly installed during the certification process and that your follow-up conversations have not resolved the issue. We are committed to making this right for you as soon as possible. To expedite the resolution, please reach out directly to our General Manager, Brent Adkisson, at customerrelations@sslexus.com.
As usual, the service representative, was awesome. What was terrible was the owners of the car dealership now charging to use credit cards. We already pay a premium to get he car serviced by them. We will now go somewhere else.
Business response:
We're glad to hear that your service representative provided great service. Regarding the recent credit card fee, this adjustment is necessary to help cover the additional costs associated with processing payments, allowing us to maintain the quality of service and convenience that our customers have come to expect. If you'd like to discuss this further, please feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.
Part and labor was extremely excessive. Car design could be much more accessible to the part.
Business response:
We understand your frustration regarding the cost of parts and labor, as well as the challenges with the design of the vehicle. To address your concerns in greater detail and find a resolution, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.
Was told I had some thing I programed wrong. Third time I took in for no ac in rear. Air in rear has worked one time since this appointment. Has been like this since January, 2024.
Business response:
It appears that we were able to address and fix the issue with your vehicle during your last visit. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com or 650-763-2400. We're here to ensure everything continues running smoothly!
Beware of Superstition Springs Lexus and Alan Rogers (Service Consultant) I had an extremely disappointing experience with Superstition Springs Lexus and their service consultant, Alan Rogers. I paid $180 for AC service, and was assured the issue was fixed. However, once I got home, the AC stopped working again. When I reached out to them, they refused to offer any further assistance despite the fact that I had already paid for a diagnosis. To make matters worse, this issue was previously reported while the vehicle was under... read more
Business response:
We regret to hear that your recent visit did not meet your expectations, especially with the challenges surrounding your AC service and your interactions with our team. Your feedback is important, and we take concerns like this very seriously. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience. We want to fully understand the situation and work towards a resolution. Your satisfaction is our priority, and we hope to have the opportunity to make this right for yo... read more
Still have noise I rear of vehicle. Technician are subpar. I will never buy from this dealer again!!!!
Business response:
We're concerned to hear about the ongoing noise issue with your vehicle and the service you received. To help resolve this, please contact our Service Director, Mike McGee, at 855-971-8319. We want to ensure your concerns are addressed promptly and effectively.
Very low offer on my Jeep. Went elsewhere and got 3,000$ more. Never give this dealership my business.
Business response:
Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations, particularly regarding the offer for your Jeep. Your input is important, and we aim to address and rectify any concerns our customers may have. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience to discuss this further. We would appreciate the opportunity to understand your experience better and find a way to make it right. Thank you for bringing th... read more
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 5,539 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.