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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Excellent service and awesome team!
Took over 1 1/2 hour to get my tires rotated.
Business response:
We are disappointed to hear about your recent service experience and the concerns you shared regarding the time required to complete your requested service. We strive to provide efficient and convenient service while ensuring each vehicle receives proper attention. Please contact Mike McGee, our Service Director, at customerrelations@sslexus.com for further assistance.
Bought a used car and was told they did a 143 point inspection. Multiple things are wrong with the car that need to be addressed. Do not trust their inspection always get an independent one for yourself.
Business response:
We are disappointed to hear about your recent experience and the concerns you've shared regarding the condition of your used vehicle and the inspection process. We strive to ensure all pre-owned vehicles are thoroughly inspected and meet quality standards prior to sale. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Mike McGee, our Service Director, at customerrelations@sslexus.com.
They had trouble finding me after the service was done
Business response:
We appreciate your input regarding the communication after your service was completed. We understand how important it is to have a smooth pickup process, and we recognize that locating you presented some challenges on our end. Your feedback helps us identify areas where we can enhance our customer communication procedures to ensure a more seamless experience from start to finish. We value your business at Superstition Springs Lexus and are committed to improving our service coordination for all our customers.
Corrected recall issues and had OFL service. GPS was problematic and I returned to have it corrected.
Business response:
Thank you for sharing your experience with us. We understand that addressing recall issues and handling GPS concerns required multiple visits, and we appreciate your patience throughout the process. It's wonderful to hear that our team was able to resolve both the recall matters and the GPS functionality after your return visit. Your trust in bringing your vehicle back to us for the additional service means a great deal. We're committed to ensuring every aspect of your Lexus experience meets the high standards you expect, an... read more
Arrived 20 minutes early for a 1:00pm appointment, service wasn't even started till :30 min. later. Our service advisor was busy so were given to someone else. 3 hours later I went to investigate and found my car parked outside, no one let me know that it was ready.( To busy I guess) If I didnt go looking for it, my car would have been sitting for even longer. Service adviser was too busy I guess. Bathroom was filthy and the snack bar was empty. Very Disappointing experience.
Business response:
We appreciate feedback from guests about their service visits and facility experience. Our team is committed to providing attentive support and maintaining a welcoming environment for everyone. While we cannot speak to the details of this situation, we continually strive to improve efficiency and guest satisfaction. For any additional assistance, please reach out to our service team at our Service Director, Mike McGee, at customerrelations@sslexus.com.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,795 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.