This profile has been claimed by the business owner or representative.
Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I have been dealing with a manufacturing issue and have received no support from this dealership. Drove a brand new car for 5 days before taking in to a Lexus dealership on 10FEb and since then we are almost in the end of MAR and the car still at my local Lexus dealer.
Business response:
Thank you for your feedback regarding your experience with our dealership. We understand the frustration of dealing with a manufacturing issue and the delay in service. To address your concerns, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com for further assistance.
Rag was left under hood, said previous service wasn't done, but was on Carfax , they didn't look. Not top tier
Business response:
We understand how frustrating it can be to hear squeaking noises and to feel that the service has not met your expectations. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com to discuss your concerns further and ensure we address the issues you've encountered.
My Lexus car was Zateked, interior and exterior. Next day, whenever I was braking, I heard squeaking. Techs must have gotten some Zatek formula into the brake system! I felt as if I was driving a jalopy!! Not happy even though squeak has diminished. Service there is not as good as in the past. I also have to fight to get the interior Zateked even though we have an agreement to have it done.
Business response:
We apologize for the oversight with the rag left under the hood and the confusion about the previous service records. Your concerns are important to us, and we would like to address them directly. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com for further assistance.
Took 3 visits to get the correct battery replaced. We had to tell them which battery was the replacement, they were putting in a lower capacity one. Then they left the heat shield off. They claimed Lexus had the wrong battery listed as the replacement
Business response:
Ensuring that the correct parts are installed and that all components are properly reassembled is a top priority for us, and we apologize for any oversight. If you would like to discuss your experience further or if there's anything we can do to assist you, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.
Greg nor Aj will call back. The loan officer has a lot to learn this is my 3rd car from Superstition and I have never had service like this ! May go to another dealership for next car
Business response:
We truly value your continued loyalty as a customer, and we're sorry to hear that your recent visit didn't meet the high standards we aim to provide. Your feedback regarding the loan officer and the overall service is important to us, and we are committed to improving. We'd appreciate the opportunity to discuss your concerns further and make things right for you. Please feel free to reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com.
We bought the car over a week ago and the dealership still hasn't installed all the apps for Sirius radio, Carplay etc. These should have been done during the cars Certification Process before the car was released to us. I have spoken to two employees about this and it still hasn't been completed.
Business response:
We understand how important it is to have all features, like Sirius Radio and CarPlay, fully functional from the start. It's disappointing to hear that these were not properly installed during the certification process and that your follow-up conversations have not resolved the issue. We are committed to making this right for you as soon as possible. To expedite the resolution, please reach out directly to our General Manager, Brent Adkisson, at customerrelations@sslexus.com.
As usual, the service representative, was awesome. What was terrible was the owners of the car dealership now charging to use credit cards. We already pay a premium to get he car serviced by them. We will now go somewhere else.
Business response:
We're glad to hear that your service representative provided great service. Regarding the recent credit card fee, this adjustment is necessary to help cover the additional costs associated with processing payments, allowing us to maintain the quality of service and convenience that our customers have come to expect. If you'd like to discuss this further, please feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.
Part and labor was extremely excessive. Car design could be much more accessible to the part.
Business response:
We understand your frustration regarding the cost of parts and labor, as well as the challenges with the design of the vehicle. To address your concerns in greater detail and find a resolution, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.
Was told I had some thing I programed wrong. Third time I took in for no ac in rear. Air in rear has worked one time since this appointment. Has been like this since January, 2024.
Business response:
It appears that we were able to address and fix the issue with your vehicle during your last visit. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com or 650-763-2400. We're here to ensure everything continues running smoothly!
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.