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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Beware of Superstition Springs Lexus and Alan Rogers (Service Consultant) I had an extremely disappointing experience with Superstition Springs Lexus and their service consultant, Alan Rogers. I paid $180 for AC service, and was assured the issue was fixed. However, once I got home, the AC stopped working again. When I reached out to them, they refused to offer any further assistance despite the fact that I had already paid for a diagnosis. To make matters worse, this issue was previously reported while the vehicle was under... read more
Business response:
We regret to hear that your recent visit did not meet your expectations, especially with the challenges surrounding your AC service and your interactions with our team. Your feedback is important, and we take concerns like this very seriously. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience. We want to fully understand the situation and work towards a resolution. Your satisfaction is our priority, and we hope to have the opportunity to make this right for yo... read more
Still have noise I rear of vehicle. Technician are subpar. I will never buy from this dealer again!!!!
Business response:
We're concerned to hear about the ongoing noise issue with your vehicle and the service you received. To help resolve this, please contact our Service Director, Mike McGee, at 855-971-8319. We want to ensure your concerns are addressed promptly and effectively.
Very low offer on my Jeep. Went elsewhere and got 3,000$ more. Never give this dealership my business.
Business response:
Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations, particularly regarding the offer for your Jeep. Your input is important, and we aim to address and rectify any concerns our customers may have. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience to discuss this further. We would appreciate the opportunity to understand your experience better and find a way to make it right. Thank you for bringing th... read more
The car buying experience itself was a good experience. Our salesman Jon was amazing. My experience AFTER I left the lot has been a headache. List of problems with the car. I called the next day to inform them and I was told that the car hadn't been processed yet and to wait a couple days and they would give me a call. I never received any call. Called again and again. Problem is not fixed along with problems they agreed to fix from the test drive. Reporting to attorney General and BBB.
Business response:
We're disappointed to hear there was miscommunication with our team. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Waited 5 months for second key for my RX350, and then I only got one after repeated attempts and broken promises to provide one. I know there is a chip shortage, but at least you can be honest about when I could expect one, or you could look for other souces.
Business response:
We'd like to discuss your concerns directly and gather more information. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Terrible!!! Received email that 5000 mi check was completed and everything was ok, no issues of any kind, other than the driver floormat need to be trimmed or replaced and I could pick up the car that afternoon. After my last 2500 check I indicated that the cars windshield was streaky and not cleaned properly. Then, after the email and text message was sent confirming car was ready for pickup, the service advisor called and said the windshield had a crack and my insurance should cover the replacement. I was surprised that no... read more
Business response:
We'd like to look into this situation further. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
Just terrible! Not only did I wait 60 minutes, they didn't even have the part in stock that I was told they did when I booked the appointment. Total disregard for me as a customer!
Business response:
We apologize for any miscommunication with our team regarding a part in stock. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Great people, great atmosphere. My service rep Phil is top notch!
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Left the car there for three hours, service consultant forgot to turn the paper work in. Left without any work done.
Business response:
We are extremely disappointed to hear this feedback and we'd like to address this directly. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.