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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
They did not reset , so the error keeps coming up. The person checking me was awesome.
scheduled first appointment of the morning since I had to work. Simple oil, change,tire rotation. At 10:15 I finally asked a lot person to go find my car and my service rep said oh "I was just getting to you." So, everyone who came in after me was serviced and taken care of. I could see my car just sitting while Shane took care of other folks that does not sit well with me.
Business response:
Your feedback is important to us and we understand your frustration. We take your concerns very seriously. Please contact our Service Director, Mike McGee, at customerrelations@sslexus.com so we can address this situation directly and ensure this type of service delay doesn't happen again.
However, I was told one of the tires had a screw in it and was Not Fixable. Recommended I could place the tire for $377.00 + Tax. Therefore, I took to My Local Tire Repair Shop and it was Repaired for $15.00. Tire Shop Serviceman said Screw was very small and it Did Not puncture the Tire. Not Happy with That!!!
Business response:
We are grateful for your feedback regarding your recent service experience. Your experience highlights the importance of accurate assessments, and we take this feedback seriously as we work to ensure our customers receive the most appropriate and cost-effective solutions for their vehicle needs. We appreciate you taking the time to share this experience with us.
The service was great however I didn't like that they charged me for cleaning their shop towels and they charged me for using my credit card.
Business response:
We are ecstatic to hear that you found our service great and appreciate you taking the time to share your experience. We understand your concerns about the additional charges. Your feedback helps us better understand how these policies impact our valued customers like yourself. We truly appreciate your business and are grateful that you chose Superstition Springs Lexus for your service needs. Your input is valuable as we continue to evaluate our procedures and strive to provide the best possible experience for all our custom... read more
Tried to price gouge me by over $10,000 until I showed them a realistic offer sheet from another dealer, then they came around immediately to match the price. tried to add on meaningless dealer costs items including lying about window tint. They said "ceramic tint" but only did the front 2 not all 4. Slimey. Sold me a car as new that had come from another dealer who put over 200 miles on it as a tournament loaner without disclosing any of it.
Business response:
Transparency and fairness are core values for us, and it's clear from your comments that we fell short of those standards during your visit. Our General Manager, Brent Adkisson, is available to speak with you directly at customerrelations@sslexus.com.
They able to correct the problem of my car after so many times they do it. It's upsetting. Now I can't drive my car because of that problem. Makes me mad.
The vehicle I wanted was up for sale, then turned out the vehicle didn't even pass their inspection. They broke down the fees and were charging a crazy doc fee (999.00) and wouldn't budge on it. We discussed a set price, by the time I agreed, they said the vehicle couldn't pass and they wouldn't sell it to me. The vehicle was listed for several days after I was told this, their excuse was those running rh dept were on vacation and it was out of their control. Seemed a bit questionable.
Business response:
We understand how frustrating it must have been to go through the purchasing process only to be told the vehicle you were interested in was no longer available. We aim to provide a transparent and straightforward experience for every guest, so we regret that the situation felt unclear and left you with questions. While some processes are in place for safety and compliance, we recognize how important consistency and clarity are throughout the buying process. If you'd be open to discussing this further, we encourage you to rea... read more
Stereo on a weird channel, seat adjusted as the individual was laid back cruising in the car, interior not cleaned well and A DENT IN THE PAX QTR PANEL
While they serviced and detailed my car ok the issue being I was told over the phone and in person it would take approximately 2 hours. I reiterated both times I had an appointment to get to. My car was actually ready and parked in front prior to the 2 hours but no one informed me. When I went to investigate he said he had 2 red Lexus and mine still being detailed. I told him to get it as I was out of time. When he returned he discovered mine was finished and was in fact the one parked in front. I will not be back!
Business response:
We understand the importance of timely communication and will address this with our team to ensure better service in the future. If you would like to discuss this further, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.