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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Poor service disguised by a few good crew.
Business response:
We are concerned to hear about your experience and are sorry to hear that you feel this way. We value your honest input and would appreciate the opportunity to learn more about what took place. Please contact our Service Director, Mike McGee, at customerrelations@sslexus.com so we can discuss your concerns directly and work toward a better experience.
Since it was a 60,000 involved a lot so they kept my car overnight. They did give me a loaner but did not know it was overnight u til they had my car for several hours. A heads up would have been most helpful
Business response:
Thank you for your review and for sharing your experience. We understand that comprehensive maintenance at this milestone involves extensive work, and we appreciate your patience while we completed everything your vehicle needed. We're glad we could provide you with a loaner vehicle during this time. Your feedback about wanting advance notice regarding the overnight stay is valuable to us - clear communication about service timelines helps our customers plan their schedules better. We truly appreciate you taking the time to ... read more
We purchased 6 cars from Superstition Springs Lexus dealership but will never purchase from them again. This time was a very bad experience and dishonest. Decided to trade in my Lexus IS. While I was in the dealership I wanted to purchase a white RX350, but decided to get RZ 350e. I wanted my eyes on a white, but sales person John said someone had it on hold. I decided to take a gray RZ, but was not satisfied. John mentioned that they would have a few coming but they were premium around $2500 more. I told him I did not want ... read more
Business response:
We are disappointed to hear about the confusion during your recent visit. Your experience does not reflect the level of service we strive to provide. We understand your frustration, and we recognize that clear communication about pricing and upgrade costs is essential. We would like the opportunity to review this situation with you directly and work toward a resolution. Please contact our General Manager, Brent Adkisson, at customerrelations@sslexus.com so we can discuss your concerns and work towards a resolution.
Less than stellar at Lexus - which is usual in the years we have been doing business with them.
Business response:
We are thrilled to hear from you as a valued customer. Your continued loyalty over the years means everything to us at Superstition Springs Lexus. We understand that your experiences haven't always met the high standards you expect, and we genuinely appreciate you taking the time to share your perspective. Your feedback helps us recognize where we can grow and improve our service delivery. We remain committed to providing you with the exceptional experience that you expect. Thank you for giving us the opportunity to serve yo... read more
I bought a used car from these guys. I bought it online sight unseen so I do have some accountability. Car was disclosed as in excellent condition with no problems. Major oil leak, SRS airbag issue, front end has issues.there was no way they weren't aware of these issues.
Business response:
We appreciate you sharing your experience, as our intention is always to provide accurate information and reliable vehicles for every purchase. Our goal is to support customers with transparency and thorough guidance, and feedback like yours helps us evaluate how we can improve our processes. Please contact our General Manager, Brent Adkisson, at customerrelations@sslexus.com so we can review your concerns and follow up appropriately.
Awful dealership. Agreed on a price added over five thousand dollars. Scam artists. Don't trust Theo
Business response:
We strive to provide clear and transparent pricing to ensure every customer feels informed and confident throughout the buying process. Our intention is always to create a positive and trustworthy experience for everyone who visits. Feedback like this helps us examine our processes and improve communication. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com if you'd like to discuss your concerns further.
The warranty work was done with no problems. The car wash was not as good as before, dirt streaks on side and back. not Lexus quality that we have experienced before.
Business response:
We are overjoyed to hear that your warranty service went smoothly without any issues. We understand your concern about the car wash not meeting the high standards you've come to expect from us. Your feedback is valuable as we strive to maintain excellence in every aspect of our service. We take pride in delivering the premium quality experience our customers deserve, and we will address this with our team to ensure future visits meet your expectations.
When I came in to get my oil changed and tire rotated, I received a text saying that my tire sensor needed to be replaced and was quoted an exorbitant amount to fix it. I texted back and said there was no way I was going to spend that kind of money to do it. When I picked up my car, the tire light is on and stays on. I was told that it was on when I brought the car to the shop, but it was not I would have noticed it immediately! So a couple of days ago I called discount tire to ask them if they changed the tire sensors and t... read more
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. Your feedback is valuable to us, and we take pricing transparency seriously. We want you to feel confident that you're receiving fair value for the services we provide, especially as a loyal customer who has trusted us since purchasing your vehicle new. We would appreciate the opportunity to discuss this matter with you directly and address your concerns. Please contact our Service Director, Mike McGee, at customerrelati... read more
Car pick up the next day after adding additional accessories was not smooth. Didn't know who had car keys. Tonneau cover was not added to car. Had to return another day to get it.
Business response:
Thank you for your feedback. We apologize that the vehicle pickup wasn't smooth. We understand the inconvenience of the unclear communication about your keys and having to return for an additional visit. Your feedback helps us improve our processes to ensure better vehicle handoffs and proper accessory installation. We appreciate your patience and for choosing Superstition Springs Lexus.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.