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Surf City Nissan
- Car Dealers
- Huntington Beach, CA
About this business
Location details
17331 Beach Blvd, Huntington Beach, CA, 92647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Son mentirosos y no cumplen lo k dicen cuando vas a comprar se acaban con uno y ya k compraste y surgen problemas ni el teléfono contestan
Business response:
Agustin – we are deeply sorry if you felt like you were being lied to in any way by our team. We would also like to apologize for how difficult it has been for you to get your questions answered. Please contact our Customer Advocacy Manager, Benita Guevara, at benitag@kengarff.com or 714-500-6033.
Everyone has been nice enough - but I made an oil change appointment for 9:15am and it's now 11:25am and I still don't have my vehicle back. My car is under a lease through Nissan and maintenance and care are covered so they aren't able to refund or compensate me in any way. I'm just bored and frustrated and everyone who came in around the same time as me have come and gone, and the guy keeps telling me "your car will be coming out in like 5 minutes!" ...how many increments of five minutes do I have to wait until I can get t... read more
Business response:
Caitlyn, we are very sorry that your service appointment took longer than expected. We'd like to apologize for the inconvenience and talk with you about your experience. Please contact our Customer Advocacy Manager Benita Guevara at benitag@kengarff.com or 714-500-6033.
Don't buy from them. They would not honor a price they came up with my Bank. They will do anything to make a buck. I went to another dealer and got an even better deal. AVOID THEM.
When I called ahead to make sure I could come by and pick up something that belongs to me out of a turned in vehicle they made me wait 45 minutes just to speak to someone willing to try to go get the person that was supposed to give me my belongings back. Now I'm still waiting, no help, I asked to speak to the sales manager and he walked out of the back door rather than speak to me! No way to treat a customer but since they already have my signed lease on my new vehicle they do not care at all. SAD WAY TO TREAT A CLIENT!
Business response:
Alicia - we are very that you had to wait so long before you could speak with someone. We know how frustrating this can be and we'd like to apologize for the customer service that you received. Please contact our Customer Advocacy Manager Benita Guevara at benitag@kengarff.com or (714)727-3917.
Let me first explain that it takes A LOT to get me to write a review, good or bad. It typically requires a VERY GOOD or VERY BAD experience for me to spend the time on a review. Unfortunately, this comes from a bad experience…or rather, too many bad experiences over 3 years that I finally decided to write this. I won’t go over every experience, but will explain the most recent one. I'm giving them 2 stars because there has been friendly people that work there, and they should be recognized/praised. While booking my service a... read more
Business response:
Mitch, we are so sorry to hear about your experience with our service department. We want to apologize for not meeting your expectations and for the unacceptable customer service that you received. We'd like to talk with you more about what happened. Please contact our Customer Advocacy Manager Benita Guevara at benitag@kengarff.com or (714)727-3917.
I wish there was a 0 � rate for this piece of shhhhhh, I already hated gross as fucken Nissan. Fucking waste of time . THIEVES Want to help you out, bs they want to put you in debt
Business response:
Maria, we are very sorry that you had a bad experience here. We'd like to talk with you about what happened. Please contact our Customer Advocacy Manager Benita Guevara at benitag@kengarff.com or (714)727-3917.
I was here to buy a GTR and was going to come back 3-4 hours later. I left and went home and a few hours later called to see if the car was available. Apparently, a Saudi prince magically came in the 3 hour time span and purchased the vehicle. The funny thing is we called and was told it was still available. I want to say the GMs name is Mark. One of the most unprofessional people to work with. We asked them for their fax number and faxed them over information for the GTR I purchased the next day. A few years ago, they won a... read more
Frequently asked questions about Surf City Nissan
How is Surf City Nissan rated?
Surf City Nissan has a 4.1 star rating with 2,388 reviews.
When is Surf City Nissan open?
Surf City Nissan is open now. It will close at 9:00 p.m.