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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Recall work on my Ford Explorer. Took two days to complete the work. Kinda a pain when it's our only car.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Our salesperson was good I feel like everything was shady 1) finance lied about the 3/36,000 warranty being bumper to bumper. I asked if it was and was told no. . After I got home I did some research and that is what a manufacturer warranty basically is. 2) we were supposed to get LoJack but never got a working code and were told "the car was discounted so much that it wasn't included". I 3) after a month and a half the ford pass points for new car purchase still haven't been added.
Business response:
We would like to speak with you to get some additional information so we can address your concerns. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
During the inspection they failed to notice a piece of trim was falling off. When I tried to get it fixed they didn't want to replace it even though it had clearly broken. They said just gluing it in place was better than repairing it with a new piece and riveting it back like it was supposed to be. They said with the Arizona heat, gluing the broken piece would last longer than replacing with a new piece and riveting it in place like it was originally.
My experience was okay, the service guy was real nice, but after waiting 3 hours to have my new key set up with my car, I left and it didn't work. so I was wondering what the heck they did for 3 hours. That was terrible. I had to come back and wait another hour. this is after paying for the key and had to reach out because he forgot to call me
Business response:
We're disappointed to hear there was miscommunication with our team during your service appointment and want to be sure we address this with our team. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
My whole day spent there was ruined by the F&I department trying to get more money tacked on to the sales price, including several attempts to blame higher than agreed interest rate and sales price on "the computer generates those numbers". Look at every number they show you and don't sign anything with a number until you check it.
Business response:
We would like to speak with you regarding your experience so we can get some additional details so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Service dept. needs serious work. Chalk up another line on the board as to why people HATE dealerships.
Business response:
We'd like to understand more details regarding your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
This is not our Bronco. We have a Badlands
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to fix our records, thank you.
I bought 2023 Bronco Raptor in November and they were supposed to order the Raptor graphics for the sides and they said it would take a week to come in and keep blowing me off. It is now January, terrible customer service.
Business response:
We'd like to look into this situation directly with you. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Horrendous experience. The time it took to repair the vehicle wasn't a bad part, it was a lack of communication at every turn. I had to chase down the service advisor, and left messages for the service manager, and never received a call back. When I finally did get the repair for the vehicle it was more than anticipated. The communication was just horrendous and not what I come to expect from ford
Business response:
We're disappointed to hear this as your Service Advisor should have actively communicated any wait times. We would like to speak with you regarding your appointment so we can gather some additional information so we can address this with our team. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,519 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.