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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
When calling I was told no appointment was needed to replace the F-150 battery, and it was in stock. Next week I checked in my truck, waited in the waiting room, and was told no battery was available, suggesting I shop for 2 hours, my cell would be called when a battery arrived. I never received a call, I drove back home, wasting an afternoon. No maintenance was done on my truck, no call, no battery!
The director is a bad guy Worst manager I have ever seen in my 50 years of coming to a Ford dealer.
It seems there is always something broken in the garage that causes a long wait in the waiting room.
I went to the dealership 2 days, because they didn't want to come down 250$ and the game they played over that small amount was frustrating, they are supposed to give you a deal on Holiday weekends, but instead they added some things you don't want or need, In the purchase of a car ( those hidden charges to drive the cost of the car up) they had added the cost of Low Jack , and paint protection, which added over 1400$ Ito the purchase, which isn't things you need when your paying cash for a used car, After I purchased the ca... read more
Business response:
Amariah, we strive to provide every customer with great customer service so we're disappointed to hear this. We would like to speak with you regarding your concerns so at your earliest convenience please contact our Customer Relations Director Beverly Woodhull at 855-971-8355.
This was the worst car shopping experience of my life. I set up an appointment to see the exact vehicle I wanted, the salesperson confirmed the night before and the morning of the appointment, only to tell me after filling out paperwork in person that the car I wanted was already sold. I had driven over an hour to get to this dealership too. The most unethical business practices. I will never buy from them.
Backup camera still not working all the time
Business response:
We're disappointed to hear you are still having issues with your camera and would like to speak with you to get some additional information so we can address this for you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Car had a nail in tire when purchased. Was not ready when they said it would be. I was told by salesman he could get the $$$ for the 'add-ons' deducted from sales price -- this point never came up when signing papers. Signed papers, but had to come back to sign again and payment went UP by approx. $40/month! Overall, not an experience I would recommend.
Business response:
We'd like to speak with you about your recent purchase and gather more information. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
My car's display screen keeps going black, which is how you control most things in the car. In addition, if the fob is anywhere in my purse, the passive entry does not work. Never had this with another car. They kept the car Tuesday-Saturday just to diagnose. No loaner and no rental. They told me nothing was wrong with the car. Screen went black within 15 minutes of getting the car back. Taking it back in this week. The staff are friendly - no issue there.
Business response:
We're disappointed to hear this continues to happen and we apologize we have not yet been able to replicate it or find the cause. We will continue to do our best to try and diagnose the issue with some additional tests when you return. In the meantime should you have any questions please feel free to contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Fluids were not topped off. Printed checklist Iwas given had nothing checked to indicate the current state of any items on it.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,519 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.