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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Came in asking for the 7500 miles maintenance ... the work they did was excellent ... which they told me the maintenance wasn't due until 10000 miles.
Great staff, lounge area and clean facility.
Waiting area/rest room was cool, quiet
Fuel fill warning light wouldn't go off. Replaced fuel fill spout. Cost around $700. Expensive but work was performed on time.
very good
I bought my car there and the brakes squeak like crazy. I made an appointment and was told sometimes new cars squeak for awhile. It told him I know when it needs attention and make my appointment, I'm not dumb. I took it in, they cleaned it out and applied "non squeak whatever," and said the brakes are fine. It still squeaks. I took it in for the complementary oil change, and they rotated the tires too. Now my car is off balance and shakes.
Business response:
We are disappointed to hear about the concerns you shared regarding your recent service experience. We understand the importance of resolving vehicle concerns thoroughly and ensuring maintenance services are completed properly. We would like to better understand your experience and the concerns you shared. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
I have ongoing issues with the dealership management and business ethics that are not addressed by management.
Business response:
We appreciate you bringing your concerns forward, as maintaining trust and strong relationships with our customers is very important to us. We are committed to listening, improving, and ensuring every interaction reflects the level of professionalism and care we strive to provide. Please reach out to Jesus Garate, our General Sales Manager, at 623-666-8577 if you would like to discuss your experience further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,360 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.