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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I was losing air in one of my tires and asked the service advisor to see if they could check the tire while they were rotating tires. They told me that they didn't find anything and just tightened the valve stem. I then took it to a tire shop because it was still losing air. There was a screw on the inside of the tire which means they did not look at the tire and told me they couldn't find anything. Which get me wondering what else they said they did but didn't do. Bad way to get repeat customers. I will not be going back
Surprise ford and Peoria ford is the worst place to buy and have service done on your vehicle Wal-Mart does a better job nobody from both places don't call you back to settle any problems they just lie to you on both ends and Surprise ford just breaks your personal property and or destroy your personal property Surprise for mechanic doesn't respect your property or take care of it while they are working on it Peoria ford don't fix anything they just pop it off on the customer I still waiting to get this resolved but nobody w... read more
Salesperson was Friendly. The vehicle I called to Buy was sold to an out of town entity who was supposed to be there yesterday, but did not show - allegedly. I believe it was a Bait-and-Switch, It was aptly named - "Surprise ... Chevrolet!"
Two hours (with an appointment!) for an oil change is unacceptable!!!
It was the worst experience that I've ever had buying a car. We loved Faith but the finance guy was awful. Instead of telling us the truth if they could do the deal we wanted or not they just kept stringing us along. It took 3 times as long as it should have. Not a happy car owner.
Business response:
We appreciate your kind words about Faith and understand your frustration with the finance process. To discuss your concerns further, please reach out to Beverly Woodhull, Customer Relations Director, at 623-666-8577.
It took approximately two hours to install new tires with an appointment. From previous experience with changing out tires this was a very long time. Also, the installer left the blue die on the tires instead of at least washing the die off.
Business response:
Baereth, thank you for your feedback! We appreciate your patience during the installation and apologize for the oversight with the blue dye. Your experience is important to us, and we'll ensure our team addresses this for a smoother process in the future.
Too long waiting didn't had tha parts when now I was coming for service
Business response:
We understand how frustrating it can be to experience delays due to parts availability. Our goal is to provide efficient service, and we regret that your visit did not meet those expectations. We would like to discuss your experience further and explore how we can improve. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 at your convenience.
I had to wait in my car at least ten minutes upon arrival before I was assisted.
Business response:
Thank you for sharing your experience. We regret to hear that you experienced a delay, and we appreciate your patience.
Faster than expected cost was a little higher than expected for an oil change
Business response:
We are glad to hear that the service was faster than expected, but we understand that the cost was higher than anticipated. We're committed to providing exceptional quality, and our pricing is a reflection of that commitment. If you have further concerns, please reach out to Service Director, Anoeil Atenousazar, at 623-666-8577.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,535 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.