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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Service took 5 hours and when I picked up my truck the back seat and window were down and there was a footprint on the back of the front seat. There were also 2.5 miles more on the truck than on the sticker listing the mileage the oil change was done at. This tells me that at least 3 people drove my truck somewhere. When I asked the service manage about it, he said he would investigate and get back to me. It's been two weeks, I've left another message and still have not heard back.
Business response:
We are concerned to hear about the issues you experienced during your recent service visit and we understand your frustration. We take these matters seriously and would appreciate the opportunity to discuss this further with you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can address these issues directly and work toward a satisfactory resolution.
The expense of the service is pricey.
Business response:
We are happy to hear from you regarding your service experience. We understand that pricing is an important consideration when it comes to vehicle maintenance and repairs. Your feedback about service costs helps us continue to evaluate how we can provide the best value to our customers. We appreciate you taking the time to share your thoughts, and we're glad you chose Surprise Ford for your service needs.
Disappointed that every time I bring the car in for and oil change they forget to put air in the tires. Other than that the man who helped me did a great professional job.
Broke my convertible top while replacing an oil pan, took 6+ weeks to fix, scratched the paint job during the 3 tries to fix it. At least they paid to fix the top and provided a temporary vehicle. The paint is still a mess.
horrible, upselling for items you don't need, over $11,000
Business response:
We strive to provide every customer with a 5-star experience so we're disappointed to hear you left feeling this way. Our intention is simply to inform customers of options and protection/maintenance plans that can help protect their vehicle's reliability, safety, and long-term value. Ultimately , the decision on whether to accept them or not is up to the customer. If you would have any questions on the items presented or would like to discuss your concerns further, please contact Beverly Woodhull, our Customer Relations Dir... read more
Long waithad to readjust exterior mirrors.
Business response:
Your positive experience means a great deal to us. We understand that waiting can be frustrating, and we appreciate your patience during your visit. We're glad we could help you get your exterior mirrors adjusted properly so you could drive safely and comfortably. Your feedback helps us continue to improve our service, and we're grateful you chose Surprise Ford for your automotive needs.
0 communication, unless I initiated it. Went weeks in a rental where your top tier protective plan only covers 5 days. Fixed everything but a tailor sensor and I got it back since it would operate now. Still haven't heard about the sensor that probably arrived iver a month ago. Like I said 0 communication
Business response:
We strive to keep our customers informed throughout the service process, and it's clear we fell short in your case. Regarding your vehicle, we're glad the majority of the repairs were completed, but we understand your concern about the tailor sensor and the extended wait. This is not the level of service we aim to provide, and we want to resolve this promptly. Please reach out directly to our Service Director, Anoeil Atenousazar, at 623-666-8577.
I liked my sales associate but the rest of the purchasing process and atmosphere was very stereotypical of a high pressure car dealership. I wouldn't recommend to a family member for this reason.
My car was there for months to only be returned to me worse than when it was brought in.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,535 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.