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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Not happy with Surprise Ford Service Dept. Took my car in & the wait to pick up my car was over 7 hours & no one called me I had to call several people to get my car. Not one person returned my call Zach never called me back. 7 hours is not acceptable at all. Been with Surprise Ford for several years never again will I use them.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Paid for the works package and checked all the fluids after the work was done and some fluids were still low.
Business response:
Thank you for taking the time to write us a review. We sincerely apologize for the issues you experienced, and we hope to make this right. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577, and we will do our best to improve this.
They lost my locking lug nut removal tool
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Trash service never going back!
Business response:
We apologize if you feel you were not satisfied with your experience. We want to gather any details you were not happy about and find a solution for you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Unfortunately as soon as I drive the vehicle for a week I began having issues. First, the battery died which I had to replace and now I have an oil leak that will be addressed, hopefully it is not a major repair.
Business response:
We would like to speak with you regarding your vehicle so we can address the issues you mentioned. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
This was the worst experience I have ever had buying a car. They advertised the car on the internet and when It came down to signing I was 3,000 dollars more. They have hidden fees they dont tell you about. Which I very dishonest. The guy I signed papers with at the end . Not personable. Had attitude. Over all experience dont buy for them
Business response:
We strive for great customer service so we are disappointed to hear this. All of our vehicles are priced without tax, title, license and documentation fees but all other pricing is listed when you shop with our online shopping tools. We are unable to identify you by this screenname to reach out directly but we would like to speak with you to address any concerns you may have. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
What was to be a 3-5day service on my Ranger due 2the digital read out fading out. It took 2.5 weeks. A 2022 Ranger bought in Nov 2021. Also the Rep told my wife he did not have info, which was a total lie. I spoke w/them on 3 different occasions 2 set up the service. Recently my son bought a Dodge at Larry Miller Dodge in Surprise. With no pressure sales & a far better price & value especially in todays Market being over priced. 16yrs old he had a better experience than I ever had at a dealrshp
Business response:
We certainly understand the frustration regarding delays with repair time and we apologize for that. Supply chain delays continue to be a problem for car dealerships when it comes to parts availability and we are doing our best to source them as quickly as they come available. We would like to speak with you . Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577 at your earliest convenience.
Joe Hough is the best! He keeps you informed and delivers.
Business response:
Thanks for the feedback. Was the 1 star marked incorrectly? We'd be happy to address any concerns if it was not.
Work was fine but my radio was messed up and I had to reset everything when the battery was new and not needing service. The service writer was made aware and should have told the mechanic
Business response:
Thank you for the positive review, if you have any concerns please reach out to us at your earliest convenience.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,519 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.