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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Read your contract is all I can tell you. Do not trust anything that comes from their mouths.now this disabled veteran is without gap coverage and an overpriced warranty. Sad to take advantage of people.
Business response:
Your concerns are noted, and we understand your frustration. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can review your contract details and work toward a resolution.
It hasn't been great. Lied to and mislead more than I expected from a dealership. I know that's part of the business but it was definitely overkill, especially when I asked specific questions. And I'm even out on Gap coverage, which I thought was included. We'll see if they "make things right" for this disabled veteran. If not, I have to proceed with a complaint with BBB and reaching out to the attorney general for help. Beware if you visit Suprise Ford! Stand by for updates..
Business response:
We value feedback regarding the purchase process and coverage options. Our team strives to provide clear, accurate information so customers can make informed decisions. We are committed to reviewing concerns thoughtfully and working toward positive resolutions. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can discuss your experience further.
Did not give me a print out of alignment results. There was oil spillage from oil change that left oil residue over multiple engine locations and onto the ground.
Business response:
What you've described falls short of the service standards that we strive to provide, and we understand your frustration. We take these service quality matters seriously and would appreciate the opportunity to discuss this further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can address these concerns properly.
I liked that the recall repairs were successful. I didn't like how long it took I made an appointment for the recall repair. Then I was informed that it would take another appointment because you would need to order the part. It was a recall!! Why wasn't it ordered to begin with!????
Business response:
We regret to learn about the scheduling challenges you experienced with your recall service. We understand your frustration. Your feedback is valuable and helps us improve our service coordination. To discuss this experience further, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Items missing from vehicle when I took delivery and was told it would be taken care of. I am over 6 weeks in and Nick still avoiding the problem.
Business response:
We understand how disappointing it can be when delivery details are not resolved as expected. Our intent is always to ensure a smooth and complete handoff and to follow through on commitments made during the purchase process. Feedback like this helps us review our follow-up procedures and communication. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can review this matter with you directly.
I found two gps trackers in my car. One LoJack, one Dr.ATTcomunication/GPS letall the wires compromised by the connectors
Business response:
We appreciate you bringing this to our attention, as transparency and proper vehicle preparation are important to us. Our intent is always to ensure customers clearly understand any equipment associated with their vehicle and that installations are handled appropriately. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577 if you would like to discuss this further.
Car fax incomplete. More repairs performed and paid for. Why didn't service itemize service repairs completed? How do people know what was done as well as customer that paid for them. Supposed to have complete history.
Business response:
Thank you for your feedback about the service documentation. We understand your concern about having complete and detailed information regarding all repairs performed on your vehicle. Your feedback about the importance of complete documentation is valuable and helps us improve our service record keeping practices.
Made an appt. and it was going to take 3 days to get in! Asked about a rental and nothing was available and the uber took 4 attempts before I got a ride home. You make it almost impossible to get service done without me spending the money on my own rental!
Business response:
We are concerned to hear about the challenges you faced when trying to schedule your service appointment, and we understand your frustration. Your feedback helps us understand where we can work to improve our processes to better serve our customers. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can discuss your concerns and work toward a better solution for your future service needs.
The service department advised what needed to be repaired on Tuesday. They told me the part needed to be ordered and it would be there Wednesday and the car would be repaired and ready for pickup by Thursday. When I had not heard back from the dealer, I called Friday morning for an update. I was told the wrong part had coming in and they needed to reorder the correct part and it would be in Saturday. It finally did come in Saturday and the car was done late that afternoon. My gut feel is, they dropped the ball and never orde... read more
Business response:
We are concerned to hear about the delays you experienced with your repair service, and we understand your frustration. We appreciate that you took the time to follow up, and we're glad your vehicle was ultimately completed on Saturday afternoon. Your experience helps us identify areas where we can improve our parts ordering process and customer communication. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can discuss this further and ensure better service in the future.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,535 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.