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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Took in for routine oil change, was later called and informed of a major oil leak 2K miles over my warranty. Getting information was like pulling teeth and SA was preoccupied. Diagnosed and quoted $2500. Never had to add oil between changes and no sign of leaks. Constantly contradicted previous answers. On the receipt along with no work performed they stated customer complained of oil leak in driveway. Idk why they would lie on the receipt. Transferred to another shop - $1K for same work.
They got the car at 9:00 AM and didn't start working on it for at least five hours. Why make a morning appointment? Then they kept the car for three days with NO loaner.
Just so you know. An "appointment" is a drop off time not an actual appointment. That is what the service manager told me. An appointment would mean that you you would bring your car in at a designated time and the next bay open you would get IF there was nobody ahead of you that HAD AN APPOINTMENT. Sooooooooo
asked them to check the fan clutch repeatedly because I have not heard it or seen it kick on for two years and they just said I had a radiator leak. I took it to my guy at Sun Devil and he said it was clear that it was broken and the motor mounts had been broken at some time because not only was the fan clutch broken but chunks were taken out of the fan blades. couldnt miss it. Not sure what happened at surprise ford.
Terrible customer service Everytime I bring my car here....
This service took longer than I was told it would take. I had to reschedule an appointment due to that.
After two hours of waiting my car was not touched so I left the dealership and went to jiffy lube
Car was fixed but never received a call it was ready for pickup,I had to drive by the dealer to find this out and also to find out it never was cleaned
Had an online service appointment for 12. Noon. Arrived 15 minutes early. Was told it would take 2-3 hours for 5000 mile service and we would receive a phone call when ready for pickup. Had not heard anything so at 3:30 so we drove back to Surprise Ford and the car was still not ready. Maybe in 30-45 minutes. We could not wait as we had another scheduled thing. They said we could come back Saturday morning then. All this for an oil change service???!!!!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,411 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 6:00 p.m.