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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,067 reviews
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2012 FORD F150 Owner's profile image
2012 FORD F150 Owner 
3 years ago

Great service! This was my first time going to Surprise Ford and I was very pleased with service I received for my truck. 

Business response:

Thank you for your positive feedback! 

2012 FORD EXPLORER LIMITED Owner's profile image
2012 FORD EXPLORER LIMITED Owner 
3 years ago

Didnt meet my expectations. 

Business response:

We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better. 

2017 FORD FUSION SE Owner's profile image
2017 FORD FUSION SE Owner 
3 years ago

Zack was our point of contact at Surprise Ford. He was outstanding and provided great customer service. 

Business response:

Thank you for your positive feedback! 

2014 FORD ESCAPE SE Owner's profile image
2014 FORD ESCAPE SE Owner 
3 years ago

Hats off to Ray at Surprise Ford service dept. Great professional service and great customer service. Thanks Ray G Lucas 

Business response:

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. 

2021 FORD ESCAPE TITANIUM Owner's profile image
2021 FORD ESCAPE TITANIUM Owner 
3 years ago

Great customer service I could not be any happier 

Business response:

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. 

2017 LINCOLN MKC SELECT Owner's profile image
2017 LINCOLN MKC SELECT Owner 
3 years ago

Surprise Ford always is on target for repair time in the shop. 

Business response:

Thank you for the positive review! 

2019 FORD EDGE TITANIUM Owner's profile image
2019 FORD EDGE TITANIUM Owner 
3 years ago

Raymond was great in handling our issue. 

Business response:

Thank you for the positive feedback! 

John M.'s profile image
John M. 
3 years ago

Let's see, how do you get to 25 characters! 

Business response:

Thank you for the positive feedback! 

2022 FORD EDGE SEL Owner's profile image
2022 FORD EDGE SEL Owner 
3 years ago

On time and courteous individual 

Business response:

Thank you for the positive feedback! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,067 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.