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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I liked the truthfulness of the service rep and integrity of the service technicians/mechanics who performed the service. There's not a single dislike I can think of at this time.
Business response:
Thank you for your fantastic review! We're thrilled to hear that our team's honesty and integrity made a positive impact on your experience. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Surprise Ford gave me a complimentary oil change. First time I got anything free from a dealership. Thank you Surprise Ford!!
Business response:
We're thrilled to hear you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again soon!
I can get it all done at one time
Business response:
Thanks for your awesome review! We're thrilled to hear that you find everything you need in one place. Your satisfaction is our top priority, and we look forward to continuing to serve you!
Great job by Julian and team. I never go anywhere else. See you in a few months for a follow up. JP
Business response:
Thank you for your kind words! We're so glad to hear that Julian and the team provided you with excellent service. Your loyalty means a lot to us, and we look forward to seeing you in a few months for your follow-up. If you need anything in the meantime, please don't hesitate to reach out. Safe travels until then!
Quick and excellent service for the oil change
Service advisor was great and maintenance was done on time. Problem reported was fixed, but came back after a few days.
Business response:
Thank you for your awesome feedback! We're thrilled to hear you had a quick and excellent experience with your oil change. Our team strives to provide top-notch service, and it's great to know we hit the mark. We appreciate your support!
The customer service rep Joe was great!, He kept us informed all the way! Our truck may be old but it has a special meaning to us and we would not give it up for anything! JOE MADE SURE IT WAS TAKEN CARE OF AND after a week we picked it up and it was like brand new! RUns great and we really appreciate the great service! If we ever bought another vehicle Surprise Ford has our business!
Business response:
Thanks for the fantastic review! We're thrilled to hear that Joe provided such great service and that your truck is running like new. We truly appreciate your trust in us and look forward to helping you with any future vehicle needs!
Took in for ZAKtec. Truck looked good coming out, but i requested CSR update that they said they wouldn't do if we weren't experiencing symptions.
Business response:
Thanks for your feedback! We're glad to hear you were satisfied with the truck's appearance. We appreciate your input regarding the CSR updates and will take your comments into consideration for future improvements. Your experience matters to us!
Surprise Ford it totally focused on customer service and customer satisfaction. I will not take my vehicle anywhere else
Business response:
We're thrilled to hear about your positive experience! Our team is dedicated to providing top-notch service, and it's great to know you feel that way. Thank you for choosing us for your vehicle needs!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,533 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.