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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2017 FORD F150 SUPERCREW Owner's profile image
2017 FORD F150 SUPERCREW Owner 
2 years ago

Received the service I expected. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

Art C.'s profile image
Art C. 
2 years ago

Great service quick and professional. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2016 FORD FUSION SE Owner's profile image
2016 FORD FUSION SE Owner 
2 years ago

They kept my car longer than expected wasn't happy 

Business response:

Were disappointed to hear you werent satisfied with your service visit and wait time. We do appreciate your patience as our service drive has been experiencing higher traffic which correlates to longer waits on parts, we are doing our best to accommodate our customers. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss your appointment further. 

2022 FORD F150 SUPERCREW Owner's profile image
2022 FORD F150 SUPERCREW Owner 
2 years ago

Thank you guys for such thorough and professional job. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2019 FORD FLEX LIMITED Owner's profile image
2019 FORD FLEX LIMITED Owner 
2 years ago

EXCELLANT, COURTIOUS AND RESPONSIBLE . NO PROBLEMS. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Kate F.'s profile image
Kate F. 
2 years ago

Great experience with Britnei at Surprise Ford! She was very helpful. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD EXPLORER XLT Owner's profile image
2018 FORD EXPLORER XLT Owner 
2 years ago

Pleasant, efficient, professional , and friendly 

Business response:

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

2010 FORD FLEX LIMITED Owner's profile image
2010 FORD FLEX LIMITED Owner 
2 years ago

Oil change was done quickly. Car status was delivered the next day via email. 

Business response:

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

2016 FORD EDGE SEL Owner's profile image
2016 FORD EDGE SEL Owner 
2 years ago

We had an appointment took 2+ hours for. Basic service of oil change. Why make an appointment?? Its been happened Over the last 3-4 times 

Business response:

Were disappointed to hear you werent satisfied with the wait time on your vehicle. We would be happy to go over your appointment as well as our findings in your vehicle inspection report. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 7:00 a.m.