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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,533 reviews
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2022 FORD ESCAPE SEL Owner's profile image
2022 FORD ESCAPE SEL Owner 
2 years ago

Service department took care of my needs. I was given a ride home rather than waiting at the dealership for my car. Everyone was friendly. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2017 FORD ESCAPE SE Owner's profile image
2017 FORD ESCAPE SE Owner 
2 years ago

Excellent customer service. Car was serviced properly. Wait time for vehicle was accurate also. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2018 FORD FUSION SE Owner's profile image
2018 FORD FUSION SE Owner 
2 years ago

.......... ................. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
2 years ago

Always pleasant people. Work done as requested. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2015 FORD FOCUS SE Owner's profile image
2015 FORD FOCUS SE Owner 
2 years ago

70k service and oil change. All went well. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2000 FORD WINDSTAR SE Owner's profile image
2000 FORD WINDSTAR SE Owner 
2 years ago

The work was done quickly and there were no problems. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2020 FORD F150 SUPERCREW Owner's profile image
2020 FORD F150 SUPERCREW Owner 
2 years ago

Great Service! Asked if I wanted a wash too! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2023 FORD EXPLORER LIMITED Owner's profile image
2023 FORD EXPLORER LIMITED Owner 
2 years ago

Better than expected. I was told it could take 24 to 48hrs due to recall. It was done in less than 24. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2021 FORD EXPLORER ST Owner's profile image
2021 FORD EXPLORER ST Owner 
2 years ago

The Service Writer was excellent he is at the top of the game. The shop itself is a bit suspect in diagnostics..trouble shooting, May be lack of experience. 

Business response:

We'd like the opportunity to speak with you regarding your experience and answer any questions you may have. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,533 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 7:00 a.m.