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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,062 reviews
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Sam M.'s profile image
Sam M. 
4 years ago

Brian was very responsive and eager to help. 

Business response:

Thank you for your positive review! 

2019 FORD F250 SUPER DUTY Owner's profile image
2019 FORD F250 SUPER DUTY Owner 
4 years ago

Great experience, Evan was very helpful and explained everything well. I did know the Ford rewards program, but Evan walked me through it and saved me quite a bit on my service . 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2020 KIA OPTIMA LX/S Owner's profile image
2020 KIA OPTIMA LX/S Owner 
4 years ago

Good job A++++...I am happy with services 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2016 FORD EXPLORER LIMITED Owner's profile image
2016 FORD EXPLORER LIMITED Owner 
4 years ago

Joseph Hough is always very helpful and professional. He is friendly and respectful and goes the extra mile to make sure service was satisfactory. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2018 FORD ESCAPE S Owner's profile image
2018 FORD ESCAPE S Owner 
4 years ago

The Service guy Ray did an outstanding job. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2013 FORD F150 SUPERCREW Owner's profile image
2013 FORD F150 SUPERCREW Owner 
4 years ago

Service was good, but I had to wait a long time to pick up my vehicle even though the work was complete. 

Business response:

Thank you for your feedback! 

Gabriela V.'s profile image
Gabriela V. 
4 years ago

Found my vehicle through CarFax and purchased at ChapmanChevrolet in Tempe. Unfortunately the vehicle came with problems and dealer i bought my car from was not able to find & fix issue. I called SurpriseFord took my vehicle in and was helped by Joe. He was amazing and went above and beyond with getting car running again and even communicated with other dealer for some of the repair costs, took a huge weight off my shoulders through that very stressful situation. HIGHLY RECOMMEND SURPRISE FORD! 

Business response:

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. 

2016 FORD F150 Owner's profile image
2016 FORD F150 Owner 
4 years ago

Excellent service and very knowledgeable service department. Looks like it's my go to dealership from now on. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2015 FORD EDGE SEL Owner's profile image
2015 FORD EDGE SEL Owner 
4 years ago

Excellent, professional service! Julian is an exceptional service writer who we really trust. Great dealership! 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,062 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.