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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,533 reviews
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2018 FORD ESCAPE TITANIUM Owner's profile image
2018 FORD ESCAPE TITANIUM Owner 
2 years ago

Service advisor was excellent 

Business response:

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time with our team. Providing excellent service is our top priority, and your feedback is truly appreciated. 

2019 BMW 430I GRAN COUPE Owner's profile image
2019 BMW 430I GRAN COUPE Owner 
2 years ago

Very Happy with Steve and his willingness to help. 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2015 FORD F350 SUPER DUTY Owner's profile image
2015 FORD F350 SUPER DUTY Owner 
2 years ago

They rotated the tires, but did not check or change the air pressure between the front and rear. 100 miles into our trip, low air indicated activated, had to stop and fix to proper air pressure 

Business response:

Checking pressure is indeed a part of our process so this is concerning to hear. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further. 

Soozie W.'s profile image
Soozie W. 
2 years ago

Popped in for Zaktec paint update. I waited less than an hour for the service. My rep, Steve Rice, is the best! 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2015 FORD FUSION SE Owner's profile image
2015 FORD FUSION SE Owner 
2 years ago

Service was very good on time and Job done right 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

Soozie W.'s profile image
Soozie W. 
2 years ago

Service person Steve Rice is very knowledgable about all things having to do with my Escape 

Business response:

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time with our team. Providing excellent service is our top priority, and your feedback is truly appreciated. 

2017 FORD FOCUS SE Owner's profile image
2017 FORD FOCUS SE Owner 
2 years ago

Service Advisor Steve Rice did an excellent job of keeping me updated on the repairs. Surprise Ford did exceptional repairs on my Ford Focus. 

Business response:

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time with our team. Providing excellent service is our top priority, and your feedback is truly appreciated. 

2018 LINCOLN MKC SELECT Owner's profile image
2018 LINCOLN MKC SELECT Owner 
2 years ago

Surprise Ford really appreciates their customers and their attention to detail is very obvious that they are there to make sure all your needs are met 

Business response:

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time with our team. Providing excellent service is our top priority, and your feedback is truly appreciated. 

2022 FORD EXPLORER LIMITED Owner's profile image
2022 FORD EXPLORER LIMITED Owner 
2 years ago

Professional. Efficient. Timely. 

Business response:

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time with our team. Providing excellent service is our top priority, and your feedback is truly appreciated. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,533 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 7:00 a.m.