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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,533 reviews
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2017 FORD F250 SUPER DUTY Owner's profile image
2017 FORD F250 SUPER DUTY Owner 
2 years ago

This was my second visit, and I had a different advisor this time. Thank goodness my first experience was very disappointing. This time was a whole new experience. Joe was my advisor and he answered all my questions,and even called me to let me know 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2018 FORD ESCAPE SEL Owner's profile image
2018 FORD ESCAPE SEL Owner 
2 years ago

Good service and dealer provided all information on the used car we purchased. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2014 FORD ESCAPE S Owner's profile image
2014 FORD ESCAPE S Owner 
2 years ago

Folks at Surprise Ford took care of any safety recalls and maintained my vehicle. Special thanks to Amil 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2015 FORD FUSION SE Owner's profile image
2015 FORD FUSION SE Owner 
2 years ago

Great Service Advisor...David 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2022 FORD EXPLORER XLT Owner's profile image
2022 FORD EXPLORER XLT Owner 
2 years ago

Service dept was great as usual, Joe H always very helpful, thanks 

Business response:

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

2022 FORD ESCAPE TITANIUM Owner's profile image
2022 FORD ESCAPE TITANIUM Owner 
2 years ago

Friendly, knowledgable, helpful, kind and efficient. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2019 FORD RANGER SUPR/XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER SUPR/XL/XLT/LARIAT Owner 
2 years ago

I had an appointment on a Monday morning to service my truck. Ford was quite busy when I arrived, but I did get taken in and I asked for a time estimate for the work to be done. Well the time frame didn't work out so I was a bit miffed as I did have an appointment. When the service advisor came to get me, he told me there would be no charge today as I had waited too long. I was pleased and this means I shall return to Ford for servicing. Thank you Ford for acknowledging your error. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2019 FORD EDGE SEL Owner's profile image
2019 FORD EDGE SEL Owner 
2 years ago

Took a bit longer than I expected but otherwise very good. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2020 FORD EXPLORER XLT Owner's profile image
2020 FORD EXPLORER XLT Owner 
2 years ago

Service was excellent . But my recall was once again delayed because of no parts.this has been going on for over a year. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,533 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 7:00 a.m.