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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,062 reviews
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2018 FORD F250 SUPER DUTY Owner's profile image
2018 FORD F250 SUPER DUTY Owner 
3 years ago

Great service writer! He was helpful and got my truck done quickly. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2016 FORD ESCAPE SE Owner's profile image
2016 FORD ESCAPE SE Owner 
3 years ago

Always great and professional 

Business response:

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. 

2021 FORD BRONCO SPORT OUTER BANKS Owner's profile image
2021 FORD BRONCO SPORT OUTER BANKS Owner 
3 years ago

Service was excellent. Our service manager was professional, courteous, extremely helpful and attentive 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2017 FORD F150 RAPTOR Owner's profile image
2017 FORD F150 RAPTOR Owner 
3 years ago

Good Service Experience, work performed quickly, cost was reasonable, customer service was good. 

Business response:

Thank you for your positive review! 

2016 FORD F150 Owner's profile image
2016 FORD F150 Owner 
3 years ago

Good overall experience with the service. 

Business response:

Thank you for your positive feedback! 

2006 FORD FUSION SE Owner's profile image
2006 FORD FUSION SE Owner 
3 years ago

The Associates were helpful and friendly. The service was performed efficiently. 

Business response:

Thank you for your positive feedback! 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
3 years ago

Super nice, professional and experienced Service Advisor (Joe Hough). Service waiting area and facilities were very neat and clean. Covid-19 practices were evident. Received great recommendations for service. Really appreciate the military/veteran discount. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2015 FORD FUSION SE Owner's profile image
2015 FORD FUSION SE Owner 
3 years ago

Yes, Exceptional. Julian, the Service Advisor took care of me & my car. No problems...just needed a batterie. 

Business response:

Thank you for your positive feedback, from all of us here at Surprise Ford! 

Armand A.'s profile image
Armand A. 
3 years ago

Checked tire pressure during service but left the tires underinflated causing TPMS light just 2 days later. 

Business response:

Armand, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating and we would like to look into this for you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,062 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.