Susan Burkholder at KBHS Home Loans (NMLS #652602)

Stephen O. 

Verified by Rate, Inc.

5 years ago

Working with KB Home loans was a miserable experience. Lack of appropriate loan options, lost or missing paperwork, other client confidential information sent to my wife and I and poor communication. I would not recommend ever using KB Home loans. 

Kevin L. 

Verified by Rate, Inc.

5 years ago

N/A 

Eric E. 

Verified by Rate, Inc.

5 years ago

The entire loan process was a mess with unclear communications, lots of documents that need to be sent and RE-sent. The signing software did not always recognize me which necessitated printing. signing and scanning. My email was entered incorrectly. 

Tess G. 

Verified by Rate, Inc.

5 years ago

Team work needed from everyone involved. Loan rep needed time to be the only one requesting from Buyer. Entire team obviously over loaded, rushing from start. Better monitoring/perusal of verif docs to avoid the many resends I had to do. Better communication between lender, sales, construction, customer service (walk through) and ESCROW. Everything was "last minute" and should've been prepared well in advance. Was there even a transaction checklist? Transaction coordinator? A timeline? A mess. 

Harry C. 

Verified by Rate, Inc.

5 years ago

Lack of communication—Susan was absent on many occasions- sick- injury at the gym- day off for a birthday. The processor-abandon her position and 5 days later After telling me all was good— I received a terse email from another processor-requesting immediately, 10 items and 4 days after my delivery of those— I received 12 more items requested . This is after sending tax returns, bank statements and retirement accounts. I feel that the incentive to use KB LOANS was not worth it.