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Sylvia's - Amling's Flowers
- Florists
- Arlington Heights, IL
About this business
Location details
1820 N Arlington Heights Rd, Arlington Heights, IL, 60004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
Come in for a wedding consultation with my cousin before Thanksgiving . We talk with one of the designers who's very knowledgeable about churches and wedding protocol. She show us some wonderful photos and show us some rental vase options and which style will work best for our wedding in September 2023 and what's the trend for 2023 . The consultations was fun . I even jog some information down that the designer was giving us. She mention Brenda the manager should get back to us with our quote after Thanksgiving is the late... read more
I hired Sylvia's to do the florals for my wedding after the venue that I was working with highly recommended them. During my intial meeting, I met with Kristina and she was wonderful! She talked through many options with me, provided her input and expertise, and gave me a very reasonable proposal, which I accepted. Months into the planning process, I lost touch with Kristina and learned that she was no longer with Sylvia's. Instead, I was directed to speak with Jerry. Though hard to reach at first, once I got in touch with J... read more
Beautiful arrangement but so strange that not one of the hydrangeas made it 12-24 hours. I've always had great product from Sylvia's, this won't change my purchasing from them but I may steer clear of hydrangeas a while.
Business response:
Jessica, thank you for your review and kind words! I am sorry to hear about the hydrangeas however and I want to make things right. Feel free to reach out to me at kevintheflorist@gmail.com with your order information so we can try to improve this! We have quality checks on our flowers when they arrive and before they leave the shop but sometimes unusual situations can occur that we can't identify including floral bacteria, etc. Hydrangeas are especially sensitive flowers but I'm incredibly sorry this happened and I hope we ... read more
Frustrated! Called to have a sympathy arrangement made for a friend. I shared the circumstances for placing this order. I asked three times if we could discuss flower types and colors and was told that is up to the designer! Then she asked if I wanted patriotic colors! Are you kidding!!! I told her I will be calling another florist, then hung up!
Business response:
Debbie, I am sorry for your experience and the misunderstanding. We have talked with the associate you spoke to over the phone as well as the associate near her who also heard the call. I think there was a bit of a misunderstanding as you had asked about the “healthcare heroes” arrangement which is designer’s choice meaning the designer will create a unique arrangement based on the fresh flowers available for that particular topic. I believe this situation was an unfortunate miscommunication and misunderstanding and for that... read more
Flowers are pretty but I had two separate phone conversations with this store and both times the employees were extremely rude to me. Very uncalled for when I was just asking for information. When my family went to pick them up, they accidentally walked in the store, not realizing the flowers were supposed to be picked up outside, and the employees were also rude again and yelled at my family members. Unnecessary.
Business response:
I’m sorry to hear about your experience. We work very hard to provide an outstanding customer service experience as you can see from our other reviews. I am glad to hear that you enjoyed the flowers however. As you know, this is an unprecedented time and we are doing everything we can to ensure that our customers and stay safe and healthy. For those reasons, we have multiple signs and posters on the front of the building stating how to pickup orders with step by step instructions and to avoid direct contact and coming into t... read more
For $75 these flowers shouldn't have started dying the next day. The lady who "helped" me at register was off the bat stressed and stubborn. She sure knows how to sigh loudly :) Pretty sure they gave me whatever scraps were left considering they had to check if they had any pink roses left, which would explain them not lasting more than 24 hours. In which: they shouldn't have charged as much for scrappy roses and basically a bundle of branches. I specifically asked that nothing else be added. I sucked it up because it wasn't... read more
Business response:
Lynette, I'm very sorry to hear about your experience! We stand by our product and want to make things right. Would you please private message me with your phone number or email me at kevintheflorist@gmail.com? Rarely, especially around Valentine's Day, all florists have the challenge of dealing with product that might have been cut too early due to increased demand. Although we buy direct from the finest farms in the world and have quality checks in place, rarely flowers do not show any signs of being short lasting until a ... read more
Such a disappointment!! My husband placed a flower order on-line for my birthday and I never got the flowers. I didn't even know I was expecting anything until my husband asked if I got his package. What package? Then he told me he placed a flower order yesterday for my birthday which was Nov. 6th. My husband said he ordered them from Sylvia's so please call them. When I called I was told they attempted a delivery earlier that morning but there was no answer. I said ohh really. Did you try coming back later that day? ... read more
Business response:
Update: Gina, I hope you are well. I understand that you have spoken with our General Manager, Jerry, about your experience and that he has sent a replacement arrangement to you. I hope that you enjoy your flowers and once again I am truly and sincerely sorry for your experience. I hope that you know how that we will work hard to make sure your experience never happens again and please let us know if there is anything else we can do to assist you. Thank you for your patience and understanding. I hope we can get the opportuni... read more
I have used this shop three times. Once for my wedding in 2006, and twice for funerals in 2018. My wedding flowers were beautiful... The funeral flowers on both occasions were soggy, broken, and not as I requested cards were not printed as instructed, and arrangement ribbons not attached - no excuse for this either time as I emailed each person instructions and pictures to each person with whom I spoke... Essentially, they took my $400.00 each time and made the most drab and cheap looking arrangements they could. Bottom line... read more
Very disappointed. Talked directly to a designer and requested that the arrangement not be too pink as it was for a husband and wife, asked for purple and white to be added. Specifically asked for spring flowers with tulips and iris included. What was delivered? An entirely pink bouquet of roses and lilies - lovely if that is what you ordered.
Frequently asked questions about Sylvia's - Amling's Flowers
How is Sylvia's - Amling's Flowers rated?
Sylvia's - Amling's Flowers has a 4.7 star rating with 690 reviews.
When is Sylvia's - Amling's Flowers open?
Sylvia's - Amling's Flowers is open now. It will close at 5:30 p.m.