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Team Vann at Origin Point
- Mortgage Lenders
- Kirkland, WA
About this business
Location details
4040 Lake Washington Blvd. NE, Suite 301, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a real estate agent, I work with many different mortgage lenders. My recent experience with Jimmy Vann and Stearns Mortgage has to one of the smoothest, stress-free transactions I’ve ever experienced. They offer a full line of mortgage products and did an excellent job consulting with my buyer up front and explaining the different options so my buyer could make an educated, informed, and confident decision. During the transaction, the document requests and underwriting went very smoothly with underwriting approval and del... read more
My refinance experience was very pleasant thanks to Jimmy Vann and his team. He and his team treated me with respect, friendliness and caring. The process was handled effectively, and efficiently. Truthfully, there were no "catches", "glitches", etc. It went through flawlessly. I highly recommend Jimmy and his team.
The loan processor Jimmy assigned to us was one of the most incompetent people I’ve ever worked with. They didn’t know how to send an attachment, couldn’t locate attachments in the emails we sent them, couldn’t parse pdf files to get the information they needed, didn’t care about using proper grammar… the list goes on and on. They would ask for the same document three or four times and claim they have never asked for it. As a result, we spent many days telling the team where to look for things, marking things on the pdf for ... read more
Business response:
Thank You very much for your review and candidness about your experience with our team. We strive for excellence so this is definitely good feedback and tells us there are a lot of things that we can improve on. We work very hard to make this a seamless process for our clients and partners and will continue to take criticism or feedback we receive and be better. Despite all the struggles, we came together as a team to push this through when I’m confident a lot of lenders wouldn’t have – and hope you absolutely enjoy your new... read more
Jimmy tried to get me to refinance after 1.5 years of my loan that he provided. He told me that he knew best and he had "15 years of experience" as a way to get me to do the refinance, at a cost of over $9K to save ~$60/month in mortgage payments. This fee, which he told me was "a wash" due to the $5K surplus in my account (which came back to me as a check, after I refused his amazing refinance offer) made me feel like a real dummy. He was trying to take advantage of me all the time. I regret using Jimmy as part of my home p... read more
Business response:
I truly appreciate your feedback Diana and we are sorry that you feel this way. You can tell by our valuable customer feedback that this is the opposite of what we strive to achieve with every client. I see this as an opportunity to make sure a client such as yourself never feels this way again and I would jump at the opportunity to turn this experience around for you. Although most of what you said is simply untrue, I appreciate you allowing me to learn and get better from your perception and experience.
Frequently asked questions about Team Vann at Origin Point
How is Team Vann at Origin Point rated?
Team Vann at Origin Point has a 5 star rating with 237 reviews.
When is Team Vann at Origin Point open?
Team Vann at Origin Point is closed now. It will open at 9:00 a.m.