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Terre Haute Casino Resort
- Casinos
- Terre Haute, KY
About this business
Location details
4500 East Margaret Drive, Terre Haute, KY, 47803, United States
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Fan in the hvac unit in room was very loud. Disappointing restaurant experience. Food was burnt and was remade, but not offer to remove charges from the bill for inconvenience. Loved the friendly staff and contemporary decor.
Business response:
Lyn, thank you for taking the time to tell us how we are doing. We will look into the issues with the HVAC unit and the food
Fan noise in room was very noisy Had to wear ear plugs and call maintenance to check no solution for it Trouble sleeping it was so noisy Not acceptable
Business response:
Timothy, very sorry you did not have a good visit with us. We are looking into the noise issue.
Loud HVAC system that does not have an on/ off option couldn't sleep is was so loud. Staff pretended to be suprised learning this.
Business response:
Kevin, thanks for letting us know. We will discuss this with the staff and the facilities people.
Too damn cold! The noise of the fan in the room is too loud! The air movement on the casino flood, made our time very difficult! Thanks, good luck, I do not see another visit anytime soon!
Business response:
David, very sorry to hear about your experience. Would really appreciate more detail.
Great Hotel, raping slot machines The Hotel is new and world class. This explains why they have the slot machines set up to rake people over the coals. They are obviously trying to get the $290,000,000 back as quickly as possible For this reason, we may stay at the hotel, but won’t play in the casino. You simply could t lose money any faster
Business response:
Kevin, thanks for your comments about the Hotel.
Business response:
Dear Jeremy,We are sorry to hear that you did not enjoy your stay with us. We do hope that you will give us another chance to meet your expectations in the future.
Business response:
Dear Natalie,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience at Terre Haute Casino Resort did not meet your expectations. Your satisfaction is very important to us, and we are deeply concerned about the issues you have raised.We take all feedback seriously and are committed to making improvements based on our guests' experiences.
Disappointed Our room was attractive but the mattress so soft it was difficult to sleep on. My husbands side of the bed was already broken down and unless he laid toward the center he would almost roll out of bed. Disappointing for a brand new hotel that’s only been open a few months! Although this casino resort lists several restaurants only one is open for lunch or dinner during the week and the food not appealing or tasty. We made the most of our two night stay but will not return.
Business response:
Dear Diana,Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our brand-new hotel.We are truly sorry to hear about the issues with the mattress in your room. Your feedback regarding its softness and the condition of your husband's side has been noted, and we will promptly address this matter with our maintenance team to ensure all our rooms meet the highest standards of comfort.Regarding your dining experience, we regret that our restaurant ... read more
Two negatives. 1) They charged us a resort fee, and the pool wasn't open! 2) They have this asinine rule that you are NOT ALLOWED to take your coffee from the casino to your hotel room!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Dear Roger,Thank you for sharing your concerns with us. We understand your disappointment regarding the resort fee and the closure of our pool. Please accept our sincerest apologies for any inconvenience caused during your stay.Regarding the resort fee, this charge helps us maintain and improve our amenities and services to ensure an exceptional experience for all our guests. We aim to be transparent about this fee during the booking process and provide detailed information about what it covers. Your feedback will be taken i... read more
Frequently asked questions about Terre Haute Casino Resort
How is Terre Haute Casino Resort rated?
Terre Haute Casino Resort has a 4.4 star rating with 2,996 reviews.
When is Terre Haute Casino Resort open?
Terre Haute Casino Resort is open now. It is open 24/7.