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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
they use to take care of the customers. they informed me this is the last time I will get free tire rotation, even though I purchased my tires there
Business response:
We appreciate you sharing your feedback. We are sorry to hear about your concern regarding the free tire rotations. We value your patronage and would like to ensure you have all the information regarding our service policies. To discuss this matter further, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to provide you with more details and address your concerns directly.
Samantha was awesome in her job. However the pricing is extremely ridiculous. Found another place for half the pricing.
Business response:
Thank you for your feedback! We're glad to hear Samantha provided great service and took care of you. We understand your concerns about pricing, and we always strive to offer the best value. We're sorry to hear you found a more affordable option elsewhere, but we appreciate you taking the time to share your experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out.
I paid $130 for an oil change and tire rotation and I'm 99.9% sure they didn't even rotate my tires. Also the service advisor recommended a 'cvt transmission service' for $329 on a 2022 Nissan Pathfinder with 35k miles and the worst part is my vehicle doesn't even have a cvt transmission. I will not be returning to this dealership for service, I felt ripped off and the advisor wasn't knowledgeable of my vehicle . . .
Business response:
Thank you for sharing your feedback. We are sorry to see that you are not satisfied with your service. Please contact Service Director, Clint Givens, at Cgivens@vtaig.com so we can look into this matter and work toward a resolution.
I was waiting for car to be done for almost 2 hours just to find out the technician placed the keys on desk without anyone knowing about it.
Business response:
We are sorry to hear that you are not satisfied with your service visit. To address this matter further, please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We appreciate your feedback and the opportunity to improve our service.
I hate to say it, but this place has really lost its touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened over the past couple of years. They failed to rotate my tires, and I had to drive back to get it done, and they left my vehicle sitting for almost an hour before they told me it was ready.
Business response:
Thank you for sharing your feedback. We appreciate your continued support of our sales team, and we value your experience in our service department. For further assistance, please contact Service Director Clint Givens at Cgivens@vtaig.com. We look forward to resolving this for you.
This dealership has had constant and full change of staff making it impossible to develop a relationship based on trust
Business response:
Thank you for your feedback. We are sorry to hear that your experience with us has not met your expectations. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com to discuss this further. We value your business and would appreciate the opportunity to address your concerns.
Shady Business Practices & Wasted My Time I had a TERRIBLE experience at this dealership due to their misleading pricing and refusal to work with my federal credit union. The online price for the vehicle I was interested in was listed as $14,900, but when they presented the deal, the price had jumped to $17,796—which they claimed included tax, title, and license. However, the final cost somehow climbed to $19,288.67 due to additional unexplained fees. I had pre-approval from my federal credit union at a 5% interest rate, but... read more
Business response:
We sincerely apologize for your experience at our dealership. It is concerning to hear about the discrepancies in pricing and the financing issues you faced. We strive for transparency and professionalism, and it seems we fell short in your case. Your feedback is invaluable, and we will address these matters with our team to ensure better service in the future. For further assistance, please reach out to General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com.
Scheduled online noting I would wait for my car. When I dropped it off, they told me it could take 24 hours to diagnose and I had to leave it there. (Digital servicing problem). The solution to a split emission line was a new fuel tank costing me $2600 on a car with only 18k miles. This is not a high pressure, flammable problem. (Nissan corporate passing cost on to the customer instead of allowing just the hose to be fixed) Received a call at 11:30am that my car would be ready for pick up at noon and to head that way. I aske... read more
Business response:
We sincerely apologize for the experience you had with our service department. It is concerning to hear about the delays and communication issues you faced during your visit. We strive to provide timely and effective service, and we regret that we fell short in your case. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com to discuss this situation further.
Poor customer service. Disrespectful manager. Finance dept asking me to “throw him a bone” to get extended paint warranty, stating it’s only “$4.” Pressure tactics. Overall, I will NEVER do business with this dealership again. Shame on them.
Business response:
We are sorry to hear about your experience. Poor customer service and disrespectful behavior are not what we strive for. Your feedback regarding the finance department's comments and pressure tactics is concerning. We take these matters seriously and would like to address your concerns directly. Please reach out to General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,350 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.