Texas Nissan Service

Gary P. 

on Yelp

7 years ago

Do not buy from Texas Nissan in Grapevine. They send out gift certificates for $50 for a test drive and then DO NOT warrant the certificates. It's a scam to get you in. You call and send emails and they do not respond. Think how their service must be after you buy a vehicle???? 

Ahmad R. 

on Yelp

7 years ago

Terrible customer service, refused to give me a loaner unless I add more coverage to my insurance. Added more coverages, got a loaned from them and after I got home the director of service called me to return the loaner and threatened me to report the car as stolen, though they were still working on my vehicle. 

Chris E. 

on Yelp

7 years ago

This dealership has great service before the sale, in their used car department, but once they have your money, customer service and customer care after the sale is forgotten and long gone. My 2015 Nissan Altima that I purchased for my 16 year old daughter had only one key/key fob. I requested another key the day before I took the car from the lot. TREY, one of the used car sales managers, informed me that it would cost me $450 to get another key. After informing him that if I would have known that there was only one key av... read more

Paul C. 

on Yelp

7 years ago

I recently took my 2012 Altima (70,000 MI) in for a possible radiator leak. They charged me $120 to do a diagnostics. I left the car with them and they called me a couple of hours later that they ran a pressure test, it was leaking and possibly cracked needing a new radiator. I immediately went back up to the dealership to see "the crack". The Service Adviser took me back and the mechanic put a flashlight on the radiator where there were visible signs of a leak running down the side of the radiator, but no "Crack" was visibl... read more

Amber J. 

on Yelp

7 years ago

I was foolish enough to buy a "new" car here. I purchased it brand new, as a first owner. I noticed the paint started to peel and fade, only to discover my vehicle was sold to me with after market parts. When I brought it to the dealerships attention, they didn't deny that my "new" car could've had hail damage that they "fixed" before I bought it. The windshield glue/sealant started bubbling up and lifting. My front headlight perpetually has moisture in it no matter how many times I've brought the car in. Even worse? I came... read more

James C. 

on Yelp

7 years ago

So I had a friend go there today to buy a car. He had financing in hand, but the dealer says, "Sorry, federal law requires a credit check. The Patriot Act, you know." My friend has bough many cars and know the law. They tried to pull this scam. Crazy. Beware of these guys as they will destroy your credit. https://www.creditcards.com/credit-card-news/patriot-act-credit-check-scam-auto-car-loan.php 

Marla B. 

on Yelp

7 years ago

My son and I went here to look at a specific used car on their website that he had called about earlier that morning. They told him to come in around noon so we got there at 11:50 am on 9/23/17. The gentleman greeted us at the door and took some basic information from my son who was the one interested in the vehicle. He told my son that he would be right back and returned a few minutes later with a key and said they are pulling a great vehicle up now for you to test drive. I said is it the vehicle he was inquiring about ... read more

Ann S. 

on Yelp

7 years ago

Made the mistake of purchasing a vehicle for my daughter from this place. Huge mistake. I went back and forth with salesman about the price we agreed on through email. While he kept insisting I purchase a warranty for an additional 1800 dollars. I refused several times and he kept lowering the price of the warranty. After I refused for the last time he said I would have to pay sticker price because the price we negotiated had expired because I did not come in the same day. I told him I would take the car without the warrant... read more

Tara T. 

on Yelp

7 years ago

Would give this place a zero if I could. I bought my car about a year ago, and paid an extra 1000$ for the vehicle+ warranty. I waited in the dealership for 5+ hours waiting on them to "detail and fix the existing issues". I will admit on the 6th hour I rushed the dealership because I was going to be late for work. That night I realized that there was a missing headlight, all of my tires were bare, the windshield wiper fluid will not work, I have an oil leak, and it looked like they had covered the engine in oil. The next w... read more