This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Liked: got in, they finished in reasonable time. Service person, Syed, very nice Did NOT like: I asked that they replace fog light bulbsthey only did one (the other will likely go out, so another service call/bench fee/$500) They replaced air filters and now my AC sounds like a jet taking off on my roof (another service call/bench fee/$500). So overall: I will go somewhere else for service
The worst advisor I've ever had in my five years with Toyota. He didn't even bother to call me when the vehicle was ready.
Business response:
We are sorry to hear that you feel this way about your service experience. We understand your frustration and your feedback is important to us as we work to provide consistent service to all our customers. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience and work toward a better resolution.
No Honest I have Discounts and the Employee Daniel Said No
Business response:
We are concerned to hear about your experience. Every customer deserves clear communication about pricing options and discount opportunities. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can review your situation and work toward a resolution.
Never use your service department again! !!!!!!
Tried to sell me expensive and in my opinion unnecessary services at this time.
I was pressured to buy additional services. One example was for a tire rotation, which they state that they supposedly checked the my tires. Yet, two days later, by some mysterious event my tire pressure light came on and low and behold all four of my tires needed air! Why would they check my floor mats? Looking for something to steal? Maintenance inspection completed? What maintenance inspection? I would give the a "ZERO" star review if that were possible! The word "sleazy" comes to mind!
They look at a customer and his or car from the view point of "how much money can I make out of serving this car from this person"
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,015 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.