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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I got the things done on my car for the 6 month check up and they said I needed back tires and I told them I wanted Michelin tires. They said ok. Then 3 hours later they come back and say they don't have that size and are going to give me Goodyear tires in a higher bracket. I tell them I don't like them and want Michelin ones. But they say these are better and I've been there 3 hours and they still are not done with my car and I give in. They also stated other things needed to be done to my car and I took it elsewhere and wa... read more
Its always 3 hours to just perform an oil change for my car.
Business response:
Your feedback is important to us, and we understand your frustration. We value your time and know how important it is to get you back on the road quickly. Your concerns help us identify areas where we can improve our processes. We would appreciate the opportunity to discuss your experience further and work toward a better solution for your future service needs. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address this matter directly.
Finance guy mislead the details and didn't disclose the finance charges. Be careful buying used.
Business response:
Thank you for taking the time to share your feedback. We understand your frustration. Clear and honest communication is essential to building trust with our customers. We take feedback about our financing process seriously as it helps us identify areas where we can improve our service. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience further and work toward a resolution.
Bad customer service thr person who i spoken with was unprofessional and disrespectful
Business response:
We are sorry to hear that you are not satisfied with your experience. Professional and courteous service is something we take seriously, and your feedback helps us identify areas where we can improve our customer care approach. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
I was waiting on service, received no notification when truck was ready. This was a return trip for prior service not completed. One item still not repaired and received no advice on that item. Did not turn off "maintenance required soon" notice on dash. Poor service
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss how to resolve these outstanding matters and improve your experience with us.
2 hour and45 minute wait for simple oil change! Maybe the need to hire more help!
Took the car in on a Monday told them tire light was on. Supposedly the inspection was all done but car came back with tire light still on. 1 week later have a dead battery and completely flat tire so not sure what they did if anything for the $400 paid.
DO NOT BUY A CAR HERE!!! I overpaid by 3k thinking I was getting a good vehicle and the very next day after I brought it home I learned the oil was leaking, the sunroof was broken, and their was hail damage that the dealership won't fix.
Grapevine Toyota said jub would only take the afternoon to finish. Didn't get car back for 2 days. Service had no explanation and no follow up.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,015 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.