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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
For the life of me I can't understand or wrap my head around how even with a scheduled appointment an oil change and routine maintenance check can lead to waiting for 3 and 1/2 hours, not being told when my car is even ready, my car being filthy on the inside when it was returned to me, and my tire pressure lower than when I arrived. Honestly, although this was covered by my free to your maintenance plan, I definitely should have paid to go somewhere else because this was absolutely pathetic.
Vehicle did not have everything on it that showed in the pictures.
One service item was done that I didn't want. Great. And 3 1/2 hours listening to 2 sound systems playing in the same space. Disco and 90s music simultaneously, awesome. And your toilets are leaking.
Waited over 2.5 hours, poor service no sense or urgency.
I came in with a tire slowly leaking air. After 3.5 hours they came back to me and said it was leaking air from a location that couldn't be repaired. The didn't process my tire warranty, didn't tell me how long it would take to get a new one, and then tried to sell me four new tires (or three if the one eventually was covered under warranty. Ugh! I would have gone to a tire shop but I have the Toyota Care Wheel and Tire warranty. What a waste of time! I took the vehicle to Toyota of Irving and had it all handled in one quick... read more
Business response:
Thank you for sharing your experience. We strive to provide efficient service and clearly communicate with our customers. Please contact our General Manager, Neal Asaad, at 817-329-5949. Your feedback is valuable, and we will use it to improve our processes moving forward.
They forgot to put the undercarriage plate back on after the oil change. Needed to go back and get that put back and they lost one of the two screws.
Business response:
Thank you for your feedback regarding your recent experience with us. We understand how important it is for every detail to be attended to, especially following a service. We appreciate you bringing this to our attention and apologize for any inconvenience caused. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns further. Your satisfaction is important to us, and we want to ensure we resolve this matter for you.
The focus on upselling has deteriorated my trust in them.
Business response:
Thank you for sharing your feedback with us. We understand that trust is essential in our relationship with our customers, and we take your concerns seriously. Our goal is to provide a positive experience for every visitor, and we appreciate your insights regarding our recommendations of additional services. To discuss this matter further, please reach out to our General Manager, Neal Asaad, at 817-329-5949. We are here to listen and ensure your experience meets your expectations.
Very bad salesperson. Never has salesperson personality. Not welcoming, wish not to buy from this dealership if did not like the car.
Business response:
Thank you for sharing your feedback with us. We strive to provide a welcoming and positive experience for all our customers, and we regret that we fell short in this instance. Your concerns are important to us, and we would like the opportunity to address them. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience further. We appreciate your insights and hope to make things right.
Unprofessional people. Not customer friendly.
Business response:
We appreciate your feedback and are sorry to hear about your experience. Our goal is to provide a welcoming and professional environment for all our customers. We take your comments seriously and would like the opportunity to discuss your concerns further. Please reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you for bringing this to our attention.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,017 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.