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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Came for a car, left with a mystery. They said they changed the oilturns out I drove off with none. The "maybe there's a spare key" was actually code for "there definitely isn't." And the license plate? Installed with four screws and zero shame. It's so crooked it's practically waving. Sloppy, shady, and somehow impressive in the worst way.
Communication was incomplete. Did not tell us when we dropped the vehicle off that they could not evaluate a check engine light unless the light was on, but they knew the light was off when we dropped off the vehicle. At the end of the day they told me this over the phone and said we could pick up the vehicle; everything else was done (I still had to pay the diagnostic fee). I let them keep the vehicle another day and then they said it was an O2 sensor, but also 6 other items needed to be done. I still cannot figure out how ... read more
Did not feel good after vehicle purchase. As soon as I pulled onto the highway 2 warning lights came on. Also as I signed the paperwork they said they only found 1 key but the other might turn up. Guess what, it never turned up.
Toxic service management culture from David Fraga. His lack of care for customers is honestly shocking. I called to express concerns over maintenance performed and loose parts left in the engine bay and the service manager could not care less. There has been no follow up, service techs are extremely sloppy. I have done almost all of my maintenance here at this dealership, but due to this I will be looking at other service options going forward.
I am tired of the lying to upsell things you don't need.
They damaged my truck and would not take care of the damage
Auto was in shop for about 3 weeks in 2 visits. Provided videos of the car trouble, and a mechanic experienced it on the car lot. Then, repeatedly told they could find nothing wrong with it in spite of the video and personal events. Bad, bad experience! I have now purchased a different brand of car because of this encounter.
Staff is unfriendly, hard to get coupons realized.
They diagnosed the vehicle incorrectly and insisted I pay them money to return a part that was not needed. After a 10 year relationship with this dealer and multiple vehicle purchase they determined that they would rather try and keep my $200 then have me continue to use them.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,017 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.