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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great service! Vehicles perform well and last a long time.
Business response:
Thank you for your feedback! We're happy to hear that you're satisfied with both the service and the performance of your vehicle. It's always our goal to ensure that our customers have a great experience and drive away with reliable, long-lasting vehicles. We appreciate your trust and look forward to continuing to serve you!
They got me in without an appointment. It took over 6 hours.
Business response:
Thank you for your feedback and for giving us the opportunity to assist you! We're glad we were able to get you in without an appointment. We apologize for the extended wait time and appreciate your patience. If you need anything in the future or have concerns, please don't hesitate to reach out to us directly. We look forward to serving you again!
My service advisor meet all my service requests for my vehicle.
Business response:
Thank you for your feedback! We're happy to hear that your service advisor took care of all your vehicle's needs. Providing attentive and thorough service is always our goal, and we appreciate you trusting us with your vehicle. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again!
I should not have to write anything or I can just not respond
Business response:
Thank you for the 5-star rating! We appreciate your support and are glad you had a great experience. If there's anything we can do for you in the future, don't hesitate to reach out.
Robert is ALWAYS excellent! Clear communication and caring.
Business response:
Thank you so much for your fantastic review! We're thrilled to hear that Robert consistently provides excellent service with clear communication and genuine care. Your recognition of his dedication means the world to us, and we're grateful that he has made such a positive impression. We appreciate you taking the time to share your experience and look forward to continuing to provide you with outstanding service!
Service advisor Kristina gave outstanding service to me when taking care of my vehicle. I would recommend this dealership to anyone.
Business response:
Thank you for your kind words! We're thrilled to hear that Kristina provided you with outstanding service. We greatly appreciate your recommendation and look forward to serving you again in the future!
After several text messages and calls with different salespeople. Even now after purchasing a vehicle. The pre sale experience was terrible. The purchase of the vehicle was not handled properly. They were interested in selling extended warranty's and making thier profit. They team didn't care for the customer
Business response:
We sincerely apologize for the negative pre-sale and purchase experience you described. We value your business and are disappointed to hear we fell short of your expectations. We'd like to discuss this further and address your concerns. Please contact our General Manager, Neal Asaad, directly at 817-329-5949 so we can learn more and work towards a resolution.
It took 2 hours and 45 minutes to get an oil change. They tried to sell me on other work and a set of new tires. Sure glad I did not agree to that. I would have been there for days.
Business response:
We sincerely apologize for the long wait you experienced and appreciate your feedback. We understand how frustrating it can be to spend more time than expected, and we're sorry for any inconvenience this caused. We also take your concerns about the additional services seriously and would like to discuss this further with you. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your experience and ensure we provide a better service moving forward. Thank you for bringing this to our attention.
This service was scheduled way to early when I bought the car and I failed to notice it was about 2 months early. In any event, I took over 2 hours for a simple tire rotation and fluid check and then the car was parked out in the rain and I was told to go find it. They are clearly over scheduling The waiting room was packed.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your service visit. We understand how frustrating this situation must have been, and we appreciate you bringing it to our attention. To help resolve this and ensure a better experience moving forward, we encourage you to contact our General Manager, Neal Asaad, at 817-329-5949. He will be happy to discuss your concerns and assist in making things right.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 12,943 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.