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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The service advisor Kristina was excellent! The work performed on my vehicle was nicely done.
Business response:
Thank you for your kind words about Kristina and the work done on your vehicle. We strive to provide excellent service and are glad to hear you had a positive experience.
I like the service team, always very professional, but I pay a premium to go to Toyota. I left my last appointment not happy, being charged a 3% Credit Card fee with no notice. I paid $177 for an oil change and an emissions inspection. The 4 stars were for the Service Team, and the "no" below, was for upper management.
Business response:
Thank you for your feedback regarding our service team. We appreciate your kind words about their professionalism. However, we understand your frustration with the unexpected credit card service fee and the overall cost of your recent visit. We strive to provide transparency and value to our customers, and your comments will be shared with upper management to improve our services.
Our recent visit to Texas Toyota of Grapevine was great. We had booked a service appointment for scheduled routine maintenance. We were greeted by our service associate and he kept us informed of the vehicle service status. We were offered additional service options and chose to have these performed. The appointment was timely and reasonable. We telling our friends and neighbors to consider Texas Toyota of Grapevine when buying their next vehicle.
Business response:
Thank you for sharing your positive experience. We are thrilled to hear that your service appointment went smoothly and that our team kept you informed throughout the process. Your recommendation to friends and neighbors means a lot to us, and we look forward to serving you again in the future.
Great service. Ladarius was very good at explaining what needed to be done and the service time was shorter than originally projected.
Business response:
Thank you for your kind words about our service. We're glad to hear that Ladarius was able to explain everything clearly and that we completed the service faster than expected. Your satisfaction is our priority, and we appreciate your feedback.
Great service and shout out to Ladarius. Always kept me updated and very prompt in getting my vehicle service completed.
Business response:
Thank you for your kind words about our service and Ladarius. We are glad to hear that you were kept updated and that your vehicle service was completed promptly. Your satisfaction is our priority.
Cory in Parts was very helpful and informative regarding the replacement key I needed, and Diego in service was very courteous and professional in getting the key coded to my car, in a timely manner. 5 star visit for sure !
Business response:
Thank you for your wonderful feedback! We are thrilled to hear that Cory in Parts was helpful and informative regarding your replacement key, and that Diego provided courteous and professional service in getting it coded to your car in a timely manner. We appreciate you and look forward to serving you again!
On this visit, my advisor was attentive and thoroughly explained the service needed on my vehicle. He then showed me to the customer lounge area and stated the wait was approximately 1.5 hours. 45 minutes later I received a text message that my vehicle was ready. Great service.
Business response:
Thank you for your kind words about our service! We are glad to hear that your advisor was attentive and provided thorough explanations. It's great to know that you received your vehicle sooner than expected. We appreciate your feedback and look forward to serving you again in the future.
Great but they should have donuts
Business response:
Thank you for your feedback! We're glad to hear you enjoyed your experience, and we appreciate your suggestion about donuts. We always strive to improve and provide the best service possible. We look forward to your next visit!
They show on the checklist that they rotated my tires. My right side tires were both a couple pounds low, but they didn't put any air in them at all. I understand that they no longer run the cars through a wash or vacuum them, but they can't put a couple pounds of air in the tires they were already rotating?
Business response:
We appreciate your feedback regarding the tire rotation service. We strive to ensure that all aspects of our service meet your expectations, and we regret that we fell short in this instance. Your concern about the tire pressure is important to us, and we will address this with our team to ensure it does not happen again. Please reach out to General Manager, Neal Asaad, at 817-329-5949 to discuss your concerns further.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 12,942 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.