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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It was okay. I've had better experience with other dealership, but I think this place had so much business it didnt matter.
Business response:
Thank you for your feedback. While we're glad your experience was "okay," we understand it wasn't quite what you've come to expect. We constantly strive to improve, so hearing your perspective is valuable. Even with a busy service department, exceptional customer service remains a priority for us. We'd appreciate the opportunity to demonstrate that commitment on a future visit. We hope you'll give us another chance to exceed your expectations. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our... read more
routine oil change, tire rotation, should be quick, took over 2 hours ,the work was done in about 1 hour but car sat since service tech did not do paper work, had to call and ask how much longer. Tech did not review what was done, no discussion of fluid levels, did not receive coupon for car wash.
Business response:
Thank you for taking the time to share your experience at our service department. We sincerely apologize that your recent routine oil change and tire rotation took over 2 hours, despite the work itself only taking about an hour. We strive to provide efficient and informative service for all our customers. We clearly fell short in this instance. We would love to speak with you to further discuss your experience and a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make th... read more
Service Representative working with me was extremely exceptional at customer satisfaction. She went beyond average assistance.
Business response:
We're so happy to hear you had a positive experience! Thank you for recognizing that our Service Representative went above and beyond to ensure your satisfaction. That's exactly the kind of service we strive for.
They're amazing and super helpful!
Business response:
We're so glad you had a fantastic experience! Thank you for the 5-star review. Our team is dedicated to being helpful, so your feedback lets us know we're on the right track.
I got my 6,000 mile check up done with oil change and tire rotation.
Business response:
Thank you for the positive review!
Good clean work,I was really impressed
Business response:
Hi there, Thank you for your review. We are glad to hear that our team provided you with good, clean work. Thank you for your kind words and support. We look forward to working with you again.
Great service as always!!
Business response:
Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. We appreciate your kind words and patronage.
It was great, long wait though.
Business response:
Hi there, Thank you for your review. We are happy to hear that our team provided you with great service. We apologize for your wait. We hope to work with you again.
The brakes were not done as they have a funny noise when pressing the brakes that was not there before, not right to pay too $$ for a semi done service!
Business response:
We are sorry to hear that the brakes on your vehicle are making a noise that wasn't present before the service. We understand your frustration. We apologize for any inconvenience this has caused. Your satisfaction is important to us. We are committed to resolving this issue and ensuring your brakes are operating safely and quietly. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 12,943 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.