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The AC Guy of Tampa Bay Inc
- Heating & Air Conditioning/HVAC
- Largo, FL
About this business
Location details
6537 116th Avenue N, Largo, FL, 33773, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
The person who answered the phone at The AC Guy of Tampa Bay got me a service appointment that same afternoon, and the technician arrived quickly and got the job done. I was very pleased with all that. The only issue I have is with the price. It's not like I have a choice when the A/C goes out on a 96° / 99% humidity day, so I agreed to the charge. But $359 for a simple drain cleaning (it took less than an hour), on top of the $95 service call charge, seems like way too much.
Business response:
Hi Bob, We understand that pricing plays a significant role in home service jobs. Our pricing structure is carefully designed to align with the quality and value of the services we provide. We apologize for any disappointment caused by our pricing not meeting your expectations. Sincere regards, The AC of Tampa Bay Inc.
I have been given lip service and put off. Why am I being charged in full upfront long before repair will be done. Which I refuse to do. Deposit is fine but not what's being asked. Didn't explain why repair couldn't be done on spot. Why haven't I received response on my warranty. This company delay is costing me $400 every two months for freon from a leak that should be under warranty.
Business response:
Hi Marie, We sincerely apologize for the frustration caused by this experience. Regrettably, Walter was out of the office for the majority of the week, which delayed our response. He did reach out to you yesterday upon his return. We acknowledge your decision to proceed with another company, and we deeply regret that we were unable to meet your needs. Once again, we apologize for any inconvenience caused. If you choose our services in the future, please know that we do not require full payment at the time of scheduling the a... read more
SOOO disappointed at this company!! They advertise on a Christian Radio station, but their business model is unethical. Their technicians are commission based and will try to upsell you every time! They lie and are deceiving with their VIP service as well. When you first call them they are very friendly, but don't get fooled, once something goes wrong they have horrible customer service and will not do the right thing for you! Here is our experience: We called them on a Friday to do a simple yearly check on our system, wh... read more
I think there was some price gouging . It cost $700 to drain the air conditioner. It was a one man 1/2 hour job.. Even thought it was a holiday & I expected the price to be elevated $700 is more than I expected to pay.
Steve was excellent! He found things such as the fact that there was no surge protector, that was not included when we purchased, at an exorbitant cost, our high efficiency heat pump. He also found that the 3 new vents that they convinced us needed to be installed, did not include the necessary replacement filters. My feedback has changed as a result of my recent experience. I initially gave them a 5-star rating. Our impression has changed.
Business response:
Hello Sharon, we have looked into this information and will be reaching out to discuss. We are happy you have given us the chance to improve. Please expect to hear from us soon. We thank you for your loyalty as well as business. -The A/C Guy of Tampa Team
Frequently asked questions about The AC Guy of Tampa Bay Inc
How is The AC Guy of Tampa Bay Inc rated?
The AC Guy of Tampa Bay Inc has a 4.7 star rating with 693 reviews.
When is The AC Guy of Tampa Bay Inc open?
The AC Guy of Tampa Bay Inc is closed now. It will open at 8:00 a.m.