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The Alden
- Apartments
- Pittsburgh, PA
About this business
Location details
5492 Youngridge Dr, Pittsburgh, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Terrible Management Exactly I rate it a big fat 0. Scheduled an appointment to see an apartment. My daughter wants to get a place of her own. The appointment time was 4:30. Arrived on time, there was a sign on the front door explaining they had to close from 2:00-4:30. Ok, 15 minutes went by and by this times there were 4 other people standing around waiting for someone to come. Well the red flags went up for sure in mind. And no one showed. 5: 00 came and still no one. I called the number on the door numerous times and no o... read more
Please do not move here Me and my wife lived here twice for a year each time. The amount of times I had to call maintenance for my heat not working properly where it’s 85+ degrees in my apartment and the heat is still pumping, they show up, say the issue was fixed then within 24 hours back to 85 degrees. We literally had to move our bed into the living room (no central air) so that we wouldn’t sweat profusely throughout the night. Both times we moved out they’ve tried to charge us a minimum of $3000 every time. The entire st... read more
DO NOT MOVE HERE,!!!! Horrible. DO NOT MOVE HERE!!! YOU SEE THE REVIEWS. THEY ARE ALL THE SAME . ROACHES AND UNPROFESSIONALISM AND LOUSY MAINTENANCE. THE ROACHES TREATED ME BETTER THAN THEM. The lady hangs up on me because she don't like my email complaining how they are. If you can't handle the job then find a new one. Your bad attitude reflects your tenants attitude. My first email last December 2021 asking for help with late fees was nice. If you like being mistreated from landlord then DO NOT MOVE HERE!!!
Absolutely disgusting No one that lives here care about cleanliness people take there trash out and drag it down the hall way leaving a snail trail sometimes just leave it in the hall way for weeks Very dangerous to walk at night also might get your car keyed
Don't waste your money - believe the reviews. I moved into a 2 bedroom apartment during the midst of COVID and we weren't able to tour the apartments except for watching a Facebook Live walk-through. The only good thing I have to say about this place is the kindness of a few of the office staff members. The maintenance team is polite when they come in to actually fix something, which would usually take over three months. We placed a work order that didn't get resolved until a month before our lease was ending....a year later... read more
Business response:
Thank you for taking the time to provide your feedback. We are so sorry about this inconvenience and apologize that your experience was not what you or our staff would have wanted it to be. This issue you mentioned is not taken lightly and we would like to discuss this with you when you are able. We will do all that we can to turn your experience around and ensure that you are more than happy going forward. Please give us a call at your earliest convenience. Thank you kindly - The Team at The Alden
You can do better It was nice to see diversity in the tenants here in the Alden, however my roommates and I were disappointed once we moved in. Twice we were notified by management and threatened with lease violations because we were allegedly not cleaning up after our pet. We were given no proof for the false accusations. Sounds from other tenants are clear as day from up above and around our unit. It is noisy all day and late into the night. Several times I have been awoken by tenants running around and shouting around 2 o... read more
Business response:
We appreciate you taking the time to leave us feedback. It is disappointing for us to hear that your experience has been anything less than great. Please feel free to give us a call at (888) 330-2421 to assess the situation in more detail with a member of our management staff. We want to make sure the remainder of your stay with us is up to standard! Thank you!
Gym I came here at the office to the gym not long ago and basically every workout machine was in poor condition or broken,Please get better workout machines that last and more equipments if possible!!
Business response:
We are sorry to see that you are unhappy at the moment. We want to be sure that our residents can use all of what we have to offer. We will be sure to look into where we may be able to address your needs going forward. If you wish to discuss this further, please do not hesitate to reach out to us. Thank you.
Not sure I'd do it again I moved in here in March, couldn't look at the apartment ahead of time. Screens were busted, the wall was caved in in the living room...Roaches...lets not forget those...It looked nothing like the models. There is trash every where. My apartment constantly smells like marijuana from the neighbors. The neighbors are so loud, it is always cold in the apartment. People park in front of the entrance to the parking lot. I've had strange men stare in my door and try to enter my apartment several times
Business response:
We are disappointed to see that your experience has not been what we would have wanted it to be. We want to assure you that we are committed to providing our residents with a comfortable and pleasant place to call home. We are unsettled that you feel this way, and we want to do what we can to improve your time here. When you are able, please reach out to a team member in our office or over the phone at (888) 330-2421 and they will be sure to assist you. Thank you.
Maintenance....Premium Apartment?? I've only been here a little over a week and it hasn't been amazing. I moved into what was supposed to be a brand new renovated apartment only to be without hanging rods in my closet, a window with no window screens in the common area, and the bathroom pipes exposed in my second bedroom closet. I've been waiting for over a week for maintenance to come and fix it, however, they've been making excuses not to show. First it was about me asking them to come in during a certain time of day due t... read more
Business response:
We want to apologize for any inconvenience and or delays you may have experienced thus far. We understand how important it is for our residents to have confidence in our staff and their ability to resolve any issues brought to their attention. We want to assure you that we value each of those issues, and will always do what we can to see that they are resolved. We ask that you reach out to a team member in our office or over the phone at (888) 330-2421 about this again, and they will be sure to assist you. Thank you.
Frequently asked questions about The Alden
How is The Alden rated?
The Alden has a 3.3 star rating with 615 reviews.
When is The Alden open?
The Alden is open now. It will close at 5:00 p.m.