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The Alden

3.4

About this business

Location details

5492 Youngridge Dr, Pittsburgh, PA, 15236, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
Sun12:00 p.m. to 4:00 p.m.
3.4668 reviews
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Shaquil S.'s profile image
Shaquil S. 
2 years ago

I would not come back I live here now and my neighbor (the building in front of me) was killed about a month ago. I've seen roaches and am so glad I didn't sign a full year lease. I can't control the heat even though there's a thermostat in my apartment. They sent me a renewal offer for at least $100 more per month but the roaches are still appearing in the crevices of my apartment and scaring my children. I give 2 stars instead of 1 because maintenence answers very quickly. 

Business response:

Thank you for taking the time to provide your feedback. We are so sorry about this inconvenience and apologize that your experience was not what you or our staff would have wanted it to be. This issue you mentioned is not taken lightly and we would like to discuss this with you as soon as possible. Please fill out the contact request form at your earliest convenience, and someone from our management team will be in touch with you. Thank you kindly, the team at Aion Management https://forms.gle/aVLP6w8jyocJ4pDp6 

Sunny A.'s profile image
Sunny A. 
2 years ago

You get what you paid for I have lived here for a year and I can honestly say you pay for what you get. Terrible customer service that is rarely available during business hours, moving in and signing a lease was hell and moving out is even a bigger hell. I have called the office multiple times in the past week during regular business hours and could rarely get in contact with a leasing associate or management, I would just be sent to a third party consultant who would take a message from me - from which I would never get a c... read more

PoTaToE tUrKeY b.'s profile image
PoTaToE tUrKeY b. 
2 years ago

Terrible Management Exactly I rate it a big fat 0. Scheduled an appointment to see an apartment. My daughter wants to get a place of her own. The appointment time was 4:30. Arrived on time, there was a sign on the front door explaining they had to close from 2:00-4:30. Ok, 15 minutes went by and by this times there were 4 other people standing around waiting for someone to come. Well the red flags went up for sure in mind. And no one showed. 5: 00 came and still no one. I called the number on the door numerous times and no o... read more

Stephen M.'s profile image
Stephen M. 
3 years ago

Please do not move here Me and my wife lived here twice for a year each time. The amount of times I had to call maintenance for my heat not working properly where it’s 85+ degrees in my apartment and the heat is still pumping, they show up, say the issue was fixed then within 24 hours back to 85 degrees. We literally had to move our bed into the living room (no central air) so that we wouldn’t sweat profusely throughout the night. Both times we moved out they’ve tried to charge us a minimum of $3000 every time. The entire st... read more

Randy W.'s profile image
Randy W. 
3 years ago

DO NOT MOVE HERE,!!!! Horrible. DO NOT MOVE HERE!!! YOU SEE THE REVIEWS. THEY ARE ALL THE SAME . ROACHES AND UNPROFESSIONALISM AND LOUSY MAINTENANCE. THE ROACHES TREATED ME BETTER THAN THEM. The lady hangs up on me because she don't like my email complaining how they are. If you can't handle the job then find a new one. Your bad attitude reflects your tenants attitude. My first email last December 2021 asking for help with late fees was nice. If you like being mistreated from landlord then DO NOT MOVE HERE!!! 

Jacob F.'s profile image
Jacob F. 
3 years ago

Absolutely disgusting No one that lives here care about cleanliness people take there trash out and drag it down the hall way leaving a snail trail sometimes just leave it in the hall way for weeks Very dangerous to walk at night also might get your car keyed 

Cydney D.'s profile image
Cydney D. 
4 years ago

Don't waste your money - believe the reviews. I moved into a 2 bedroom apartment during the midst of COVID and we weren't able to tour the apartments except for watching a Facebook Live walk-through. The only good thing I have to say about this place is the kindness of a few of the office staff members. The maintenance team is polite when they come in to actually fix something, which would usually take over three months. We placed a work order that didn't get resolved until a month before our lease was ending....a year later... read more

Business response:

Thank you for taking the time to provide your feedback. We are so sorry about this inconvenience and apologize that your experience was not what you or our staff would have wanted it to be. This issue you mentioned is not taken lightly and we would like to discuss this with you when you are able. We will do all that we can to turn your experience around and ensure that you are more than happy going forward. Please give us a call at your earliest convenience. Thank you kindly - The Team at The Alden 

Keilah V.'s profile image
Keilah V. 
6 years ago

You can do better It was nice to see diversity in the tenants here in the Alden, however my roommates and I were disappointed once we moved in. Twice we were notified by management and threatened with lease violations because we were allegedly not cleaning up after our pet. We were given no proof for the false accusations. Sounds from other tenants are clear as day from up above and around our unit. It is noisy all day and late into the night. Several times I have been awoken by tenants running around and shouting around 2 o... read more

Business response:

We appreciate you taking the time to leave us feedback. It is disappointing for us to hear that your experience has been anything less than great. Please feel free to give us a call at (888) 330-2421 to assess the situation in more detail with a member of our management staff. We want to make sure the remainder of your stay with us is up to standard! Thank you! 

Mason T.'s profile image
Mason T. 
6 years ago

Gym I came here at the office to the gym not long ago and basically every workout machine was in poor condition or broken,Please get better workout machines that last and more equipments if possible!! 

Business response:

We are sorry to see that you are unhappy at the moment. We want to be sure that our residents can use all of what we have to offer. We will be sure to look into where we may be able to address your needs going forward. If you wish to discuss this further, please do not hesitate to reach out to us. Thank you. 

Frequently asked questions about The Alden

How is The Alden rated?

The Alden has a 3.4 star rating with 668 reviews. 

When is The Alden open?

The Alden is open now. It will close at 6:00 p.m.